Customer Service Representative

LaTisha Evans

**** *. **** *** *******, Arizona

480-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Diligent Customer Service Representative bringing top notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing services-oriented behaviors, understanding customer desires providing customized solutions to build loyalty. SKILLS

● Data entry

● Complaint documentation

● Product knowledge

● Customer service excellence

● Refunds processing

● Account updating

● Problem resolution

● Product education

EXPERIENCE

Bank of America

Customer Service - PHOENIX, AZ NOV 2020 - MAR 2022

● Problem Solving combine with having empathy towards customers needs

● Used Outlook Microsoft Word as well as TEAMS

● Took care of overdraft disputes, Deposit Inquiries, Merchant Check Returns

● Types 45wpm taking calls in a high pace call center

● Demonstrated the ability think analytically and effectively, manage strong focus on delivering excellent client experience

Homemaker – PHOENIX, AZ FEB 2019 – NOV 2020

● Executed daily routines in a punctual manner

● Purchased and prepared foods; advised and assisted family members in planning nutritious meals,

● Assigned and scheduled housekeeping duties to children according to their capabilities

● Explained fundamental hygiene principles and rendered bedside care to individuals who were ill

● Maintained a clean and safe environment

L&J LEGAL CONSULTANTS - PHOENIX, AZ SEP 2014 - FEB 2019 Clerk 3

● Ordered, organized, and rotated supplies

● Supported documentation operations by completing assignments with strong focus on quality and performance

● Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets

● Filed records to keep system efficient and information organized

● Received and routed incoming mail, packages, and deliveries

● Collaborated well with team members to carry out daily assignments and achieve team targets E-TELECARE GLOBAL SOLUTIONS - PHOENIX, AZ MAY 2008 - JUL 2014 Inbound Customer Service Representative

LaTisha Evans

5724 s. 32nd ave Phoenix, Arizona

480-***-**** ************@*****.***

● Completed more than [Number] calls per day by following scripts and maintaining good call control.

● Kept records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken.

● Determined charges for services requested, collected deposits or payments, and arranged for billing.

● Engaged with customers to understand and resolve issues and answer product questions EDUCATION

GED – Job Corps, Holyoke, MA

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