Service Representative Customer
Resume:
*********@*******.***
Nicole Entius
Professional Experience
BC Liquor Store Employee
Customer Service Representative with over 6 years experience working with the BC Liquor Store since 2015
Core Strengths
• Acting shift supervisor with 907.25 hours plus, continuing relief experience
• Have my serving it right certification
• Have my Occupational Health and Safety training
• I am currently taking the Retail Basics: Leadership course through Retail Council of Canada
• I am in charge of image, ordering, layout and am learning to bridge buy
• Placing liquor orders for licensees
• Receiving Liquor rders
• Assisting customers
• Balancing cash registers, opening and closing the store, performing supervisor duties
Career Overview
RBC Customer Service Representative, Central Teller -Client Relations 11/2008 – 14/04/15
Motivated Central Teller/Client Service Representative with over 5 years, 9 months banking experience in a fast paced environment Core Strengths
• Large cash/check deposits
• Training development
• Cash management
• Cash flow management
• Customer service
• Credit card processing
• Adaptable
• Conflict resolution
• Strong organizational skills
• Creative problem solving
• Energetic work attitude
Accomplishments
• Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction
• Consistently received positive feedback back from clients and created long term relationships with customers
• Handled cash, cheque, credit and automatic debit card transactions
Pharmacy assistant, 07/2008 – 10/2008
Real Canadian Superstore – Nanaimo, BC
Customer Service Representative 03/2007 – 07/2008
Home Building Center – Vermilion, AB
Cashier 06/2004 – 02/2007
Thrifty Foods – Parksville, BC
Educational Background
Graduated 2003, Ballenas Secondary School
References
Joyce Lamb
Store Manager
BC Liquor Store #42
Parksville, BC
Debbie Bowey
Assistant Store Manager
BC Liquor Store #42
Parksville, BC
Rhonda Cavelle
Supervisor
BC Liquor Store #42
Parksville, BC
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