Desktop Support Computer Engineer
Resume:
Arun kumar.v
COMPUTER ENGINEER
OBJECTIVE
Looking for a professional career
that offers opportunities to develop
myself according to corporate
world as well as give personal
growth and to deliver maximum
result in the works entrusted to me.
PERSONAL DETAILS
Birth date
04 July 1988
Nationality
Indian
Address
8/88/1A, Bethel nagar, Kulathuvillai,
Tengamputhoor po.
Kanyakumari dist.
Pin: 629602
Marital Status
Single
CONTACT
*********@*****.***
*********.*@*************.***
PROFESSIONAL EXPERIENCE
Desktop Engineer
CMS IT SERVVICES, Kudankulam (Jan 2019-Current)
Experience in installing and configuring, Desktop operating system and server operating systems in desktops, Servers, Thin client etc.
Set up accounts and workstations for users.
Monitor performance and maintain server according to requirements.
Ensure security through access controls, backups and firewalls.
Having sound knowledge in IBM LOTOUS MAIL
Experience in Installing, Configuring and Troubleshooting various IBM LOTOUS MAIL related issues.
Experience in Installing, Configuring, Troubleshooting, Mozilla thunderbird mail, Outlook mail related issues.
Installing, upgrading, supporting and troubleshooting Windows 8.1, Windows 10, Windows7, Microsoft Office 2013, Office 365 and other authorized desktop applications.
Having sound knowledge in configuring and managing Polycom video conferencing system
Experience in scheduling, handling and Arranging Meetings via Polycom video conferencing system.
Experience in providing remote support.VPN support to all users using various remote supporting tools.
Effectively using ADS, DNS, DHCP, IPV4, and various protocols services in daily routine work
Effectively handling and managing the IT assets and database systems.
Effectively Configuring, Handling and Managing ESSL biometric machines over remote using Essl Tracklite server
User account administration, i.e., account creation,management and password resets on Active Directory
Organization 2:
Translation computer support: Jehovah’s witnesses organization. Responsibilities :- (As a Translation computer support for the Translation team)
Trouble shoots various software errors.
Having sound experience in Microsoft word.
Experience in trouble shooting all kind of networking issues
Experience in handling meetings through Microsoft Lync server.
Helping users to understand technical changes made to their workflow.
Arranging an ongoing training program to help the users to improve their skills.
Organizing training for new members of the department.
Making sure that users are added to their corresponding global role group.
Assisting the Computer Department in customizing the installation according to the user's role.
In cooperation with the compositors and digital publishers, to maintain customized files on the MEPS Unit.
Willing to learn new things and apply them.
Discreet in handling confidential information.
Humbly look for guidelines and follow them, rather than doing things their own way.
Record, track, and document incident requests to final resolution.
Capture details of resolved ticket in knowledge base articles for future reference
Evaluating documented resolutions and analyze trends for ways to prevent future problems
Providing VPN connectivity support for remote personnel.
Works with Team members to find the resolution for issues with related to Portals, Software and Hardware.
Good listening skills & Ability to analyze and solve technical problems
Strong problem analysis, resolution, and writing skills
Good interpersonal and communication skills Analytical skills excellent spoken and written communication skills
Customize desktop hardware to meet user specifications and site standards Duration: From April 2014 to 2016 Jan (1Year 10 months) Organization 3:
Customer support team leader: HCL INFOSYSTEMS LTD Responsibilities:- ( Handled AMC contract of post office’s in Kanyakumari district)
Having an active interest in the technical challenges faced by the users.
Desktop Support up to Client Level including Hardware, Software and Networking Problems
Served as the first point of contact / Tier 1 support for customers seeking technical assistance from Service Desk phone lines or ticket queues, in a courteous and professional manner.
Delivering fixes to the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications sometimes using remote access technology
Experience in troubleshooting all kind of Operating system issues.
Experience in handling all kind of Hardware and software issues.
Experience in installing and configuring, Desktop operating system and server operating system.
Experience on hardware troubleshooting, installation, configuration, health checkup
Experience in handling the ticket system efficiently.
Experience in Resolving customer tickets within a short time.
Experience in troubleshooting all kind of networking issues.
Verifying that Backup and Maintenance Plans are Being Done
Keeping the Support Contact List Up-to-Date.
Able to handle Calls, Emails, Chats & Web tickets and willing to work in 24*7 shift environment
Duration: From March 2012 to June 2014 (Two year three months.) Organisation 4:
System analyst: Krishnaswamy Group of Educational Institutions. Responsibilities: - (System Administrator over All the Computer Labs in the college)
Managed computer labs by Windows Server 2012
Experience in Configuring Domain controller with 20012 server
Configured all the machines by Remote Installation Service (RIS).
Experience in installing operating systems via Network.
Efficient in handling Remote Installation and Configuring the Labs from Symantec ghost cast server
Experience in networking module.
Experience in handling networking Printers and file servers.
Assisting users with their technical questions and problems.
If new programs or features are made available, train the users that need to work with the tools.
In depth knowledge of desktop operating systems and Microsoft office products
Configuring and Troubleshooting Microsoft Outlook issues.
Self-confidence and interpersonal skills and Strong listening skills.
Assisting with Setting up Workstations for New Users.
Microsoft Outlook Installation, configuration and Troubleshooting.
Knowledge of AV installation & Troubleshooting (MacAfee Preferred).
Knowledge of Patches installation.
Installing, Configuring Windows 98, Windows 2000 Professional, Windows XP, Windows 7, Windows 10.
Duration: From 2011 Jan to 2012 March, (One year and 3 months.) Educational Profile:
Diploma in Electronics and Communication
From : Govt. of Tamil Nadu,
Department of Technical Education (2006-2008).
Institution : Moderator Gnanadason Polytechnic College, Nagercoil.
HSC
From : Govt. of Tamil Nadu,
State Board of School Examination,
Institution : DVD Higher Secondary School College, Nagercoil.
SSLC
From : Govt. of Tamil Nadu,
State Board of School Examination.
Institution : SLB Higher Secondary School, Nagercoil. Additional Certifications
Certification course in C, C++ software.
Certification course in MS office software.
Certification course in hardware and networking
.
Desktop L2 certification from CMS IT SERVICES.
Microsoft Azure certification.
SKILLS
NETWORKING SKILLS
Managing and maintaining the server, pc’s, Routers and Switches.
Telnet/SSH/Vlan and Firewall managing
Managing Domain /DHCP/DNS/ ADDS/ WDS/VPN and RAID
Installed and configured DHCP client/Server.
Configuring, managing and maintaining networking equipment.
Network processing, Centralized and distributive network connection.
Installing configuration and administering network technologies.
Installed and configured workstations for IP/IPX based LAN.
Operating Systems: Windows /XP/Vista/7/8/10, Ubuntu, Centos. HARDWARE SKILLS
Installation All Windows, Software, Driver & Hardware Installation.
Excellent troubleshooting skills in software and hardware problems.
Troubleshooting of personal computers on line support to customers.
Configuring and troubleshooting desktops, laptops and servers and Printers.
Computer assembling and maintenance.
Troubleshooting hardware and software problems.
Installing software and application to user standards. CLOUD COMPUTING
Microsoft Azure certification.
PERSONAL INTERESTS
Reading Books,Bible.
Fixing computers and net surfing.
Traveling and listening music.
LANGUAGES KNOWN
English, Tamil.
DECLEARATION:-
I hereby declare that all the information given above is true as per my knowledge & belief. Date : 21.09.2021
Place-: Nagercoil
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