Detail oriented professional with over 20 years of extensive experience working with software platforms including PeopleSoft and Blackboard. Exceptional customer service, and relationship management skills.
Excellent interpersonal skills, and the ability to build rapport with people of a wide variety of backgrounds and cultures
Highly motivated and organized, with the ability to complete tasks in a timely manner and meet or exceed objectives
Eager to learn new methods and procedures
Meticulous attention to detail
Gemological Institute of America (GIA), Carlsbad, California 2000 – Present
Education Records Representative
First point of contact for students and parent and effectively communicate via phone and email to answer questions and resolve issues.
Responsible for training new employees on policies and procedures for Student Records Department
Works directly with colleagues and departments in an efficient and collaborative way to determine qualifications of diplomas earned and payments are up to date.
Microsoft Office Suite
Student Data Management Experience
Update distance education student records in PeopleSoft and Blackboard
Create and maintain database and excel spreadsheet files on a daily basis to check if any credentials are earned
Maintain daily grade records in Blackboard for students unable to access at international campuses
Create good standing letters for currant students who need proof of current status with the institute
Education verification letters for employers wanting to check potential hires
Upon request generate transcripts for students who are looking for jobs or need reimbursement
Research archived student records as needed in AS400, Laserfiche and microfilm
Manage accounting status of students daily accounts determining which have been paid and awarded a diploma
Run daily query in PeopleSoft to Excel, pulling up student accounting identifying payment and verifying or ordering a certificate if necessary
Work with students who owe money, by pulling out the order and saving the paper to confirm with accounting on a weekly basis and confirm payment