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Customer Service Peoplesoft

Location:
Boissy-le-Sec, Ile-de-France, 91870, France
Posted:
April 18, 2022

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Resume:

Professional Summary

Detail oriented professional with over 20 years of extensive experience working with software platforms including PeopleSoft and Blackboard. Exceptional customer service, and relationship management skills.

Excellent interpersonal skills, and the ability to build rapport with people of a wide variety of backgrounds and cultures

Highly motivated and organized, with the ability to complete tasks in a timely manner and meet or exceed objectives

Eager to learn new methods and procedures

Meticulous attention to detail

Professional Experience

Gemological Institute of America (GIA), Carlsbad, California 2000 – Present

Education Records Representative

Customer Service

First point of contact for students and parent and effectively communicate via phone and email to answer questions and resolve issues.

Responsible for training new employees on policies and procedures for Student Records Department

Works directly with colleagues and departments in an efficient and collaborative way to determine qualifications of diplomas earned and payments are up to date.

Software

Peoplesoft

Blackboard

Microsoft Office Suite

Student Data Management Experience

Update distance education student records in PeopleSoft and Blackboard

Create and maintain database and excel spreadsheet files on a daily basis to check if any credentials are earned

Maintain daily grade records in Blackboard for students unable to access at international campuses

Create good standing letters for currant students who need proof of current status with the institute

Education verification letters for employers wanting to check potential hires

Admissions

Upon request generate transcripts for students who are looking for jobs or need reimbursement

Research archived student records as needed in AS400, Laserfiche and microfilm

Accounting

Manage accounting status of students daily accounts determining which have been paid and awarded a diploma

Run daily query in PeopleSoft to Excel, pulling up student accounting identifying payment and verifying or ordering a certificate if necessary

Work with students who owe money, by pulling out the order and saving the paper to confirm with accounting on a weekly basis and confirm payment



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