Customer Service Representative
Resume:
Paola Alejandre
*********@*****.*** **** S **th St Milwaukee, WI 53214
SUMMARY
Seeking Receptionist Opportunity where my background in customer service, management, time management, and catering to patient needs. Looking to obtain a position in customer service that will utilize my diverse background and extensive experience in customer service, as well as, demonstrate my management and communication skills. I have experience being a Customer Service Manager with managing a wide variety of customer service issues, quickly and efficiently.
LANGUAGE PROFICIENCY
Fluent in English and Spanish
SOFTWARE EXPERIENCE
Microsoft Word, Excel, Powerpoint, PACS, RIS
(Radiological Information Systems), EHR
EDUCATION
Bay View High School Bay
View, Milwaukee, WI 2009 –
Graduation 2013 English
AP
SPECIAL SKILLS
Great patient care, Cash Register Experience,
Excellent Communication Skills, Problem
Analysis & Problem Solving Skills, Multi-task
Skills, Meet Deadlines, Leadership Skills,
Organizational Skills.
EXPERIENCE
Premier Radiology
Patient Service Representative July 2020-Current
Assist all patient needs. Check in and out patients, as well as schedule. Use EHR daily to access patient information. Adjust scheduling conflicts and assure patient wait time is minimal. Help train any new PSR. Answer and direct calls. WICOE (Wisconsin Imaging Center of Excellence)
Radiology Assistant / Receptionist Sept 2018- Feb 2019, Jan 2020- July 2020 Assist patients to procedures. Request patients prior imaging disc, as well as upload them into system. Use PACS on a daily basis. Help patients to and from tables. Schedule and check in patients. Insert updated and correct demographics. Assist techs where needed. Walmart, Greendale, WI - Customer Service Manager Jan 2014 – June 2018 Assist customers by answering questions and completing purchases in a friendly and timely manner. Assist customers with their shopping needs by knowing where the items are located in the store. Engage in both incoming and outgoing phone calls regarding information about the store.
Customer Service Management and Training: Manage and train all employees to provide personal and timely information to service clients. Provide supervisory level customer Paola Alejandre
*********@*****.*** 1653 S 58th St Milwaukee, WI 53214
service to clients. Provide guidance to teammates by providing feedback for further growth and development.
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