Delivery Manager Email Support

Mobile: (0-989******* **.*********@*****.***

L.R. Venkatesh,

**/**, ********** *******, ******** Colony,

Subramaniyam Palayam, G.N. Mills (Post),

Coimbatore – 641 029.

Objective

To obtain a progressive and a challenging position to utilize my skills in the field of Technical Support in an environment and continual up-gradation of my gradual cultivation of Technical skills to grow as a complete, competent and consummate Computer Professional.

Working Experience - Total 8 years

1. Servtek IT Pvt Ltd., - Coimbatore – South Delivery Manager

(A Division of SRAS Global E-services)

PROJECT’S HANDLED

I) ATOS and Hitachi (On Going Project)

Project Duration (Mar 2012 to till Date)

• Managing Both Insight and MMS with Daily call updating within TAT,

• MIS / Stock / Data Management,

• Handled Team and Managers to keep operation in smooth condition. II) LENOVO / IBM & Intervo Projects

Project Duration (Sep 2007 to Dec 2014)

• Managing Lenovo’s ESS / CRM / EMRT Tool,

• Daily call updating within TAT,

• Direct Reporting Lenovo,

• Troubleshooting in Laptop’s and Desktop’s,

• Parts ordering / Parts Retuning within TAT,

• Monthly Visit to sub locations.

• Achieving 100% CDS Score.

Certificates

1. Oracle Certificate Programmer from IIHT- Coimbatore, 2. IBM Certificate Professional from IBM- Oct-2010, Awards & Achievements

1. Brought New business (InTervo Technologies) to company, 2. Got extended Project (IBM) to company due to the hard work show in existing project, 3. Handled various projects at a same time,

4. Recovered the company by meeting customer when crises, 5. Achieved award from company for

Mobile: (0-989******* **.*********@*****.***

I) Best Communication skills,

II) Best Technical Support Team Leader,

III) Best Employee.

Education Qualification

• Advanced in Diploma and Computer Application (A.D.C.A) Indira Gandhi National Open University (I G N O U), New Delhi.

• Post Graduate in Diploma and Computer Application (P.G.D.C.A) Indira Gandhi National Open University (I G N O U), New Delhi.

• Bachelor of Commerce (B.Com)

Annamalai University, Tamil Nadu.

Computer Proficiency

• Able to understand Operating system, File Management

• Able to work with various email client and office applications.

• Having good written skills with best email support. Personal Information

Father’s Name : L.K. Rajaram.

Date of Birth : December 26, 1981.

Nationality : Indian.

Sex : Male.

Marital Status : Married.

Languages Known : Sourashtra, English and Tamil.

Mail and Cell no : **.*********@*****.*** & 098********. I hereby declare that the above furnished details are true to my Knowledge and belief. Thanking You,

Yours Sincerely,

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