Medical Assistant Customer Service
Resume:
Olga Rodriguez
***************@*****.***
Professional Summary
To contribute to a professional medical organization by utilizing my medical knowledge expertise. Experience providing, customer service face-to-face or by telephone. Bilingual in Spanish and English.
Education
Higher Level Medical Institute –Tampa FL
High school diploma- Graduate 6/1998
Phlebotomy course- Graduate-5/2005
Massage Therapy course
Cytology and Pathology Assistant Certified
Skills
Patient Services, Articulate Communicator, Service Focused, Team Building, Nursing Background Team Leadership, Assessment & Response, Problem Solving and Bilingual.
PERSONAL DEVELOPMENT: Interested in developing myself by reading books like How to Win Friends and Influence People, Personality Plus, The Art Of Dealing With People, Bringing Out The Best In People, How to have Confidence and power in dealing with people. And occasionally attend conferences for personal development/Motivational.
Professional Experience
Hernandez Consulting, Orlando & Tampa, FL 2005- Present
Marketing Representative (Part-time)
*Make phone calls and schedule follow up appointments.
*Educate new customers on products and services.
*Train new associates on how to effectively market products and services
Up sales customer on upgrades.
The Woman's Group 05/18/2015-Present
Medical Assistant/Phlebotomist/Pathology Assistant/First Assist, Surgical Tech
• Wound check, vitals, phlebotomist.
• Make appointments, check patients in, verify insurance.
• Copying medical record to the patients’ request.
• Collect, labeled and processed patient specimens for testing.
• Maintained computerized records
• Resolved and troubleshoot outstanding collections
• Prepared blood samples for testing, disposal, and shipping.
• Maintained customer communications
• Entered manual and computer records associated with testing Lab Assistant
• Draw the patient’s blood, separate it and send it to different locations
depending on their insurances.
• Specimen collection, U/A, order labs, delivery and charting of specimens and reports.
Cross trained in Billing and coding ICD-9 AND ICD-10 Codes.
Pre-op- Medical clearance and obtain Prior Authorizations
In Office Procedures:
*Colposcopy *IUD Insertion/Removal *Cryosurgery *Endometrial Biopsy *LEEP Procedure
*Minor Biopsy
In-office surgeries/ First Assist Surgical Tech
*Hysteroscopy *Dilation and Curettage-Collected biopsy *Labeled and processed patient specimens for testing Endometrial Ablation-Collected *Labeled and processed patient specimens for testing
Labiaplasty
Contact this candidate