Time Sales Passenger Service

Yam Mei Kei 任美其

Mobile Phone: ********

Email: ***************@*******.***

Birthday: 1990-07-29

Current Address:

Rm1223, Pang Ching Court

Chuk Yuen, Wong Tai sin,Kowloon, HK

OBJECTIVE

An employment opportunity of providing service in Customer Services industry. EDUCATION

Hong Kong Baptist University: 2010-2013 Undergraduate Program School of Communication – Cinema and Television (Bachelor’s degree) Lok Sin Tong Wong Chung Ming Secondary School: 2008-2010 F.6-7 Our Lady’s Collage: 2002-2008 F.1-5

RESULT OF HKCEE AND HKAL

HKCEE 2008 Chinese Lang: 3

English Language:3

Mathematics: D

History: D

Chinese History: D

Religious Studies: C

Geography: E

HKCEE 2009 Chinese Lang: 3

English Language:4

HKAL 2010 Chinese Lang and culture: C

Use of English: E

Chinese History: D

History: C

EMPLOYMENT

TM Tour Limited: Sales Manager 2018.7-now

*Customize Travel Itinerary planning (Local/Outbound Tour)

*Ensure the Sales Department work cross functionally.

*Crisis Management as a backup team to the on-going tour.

*Build and maintain the good relationship with our clients. 卓坤中醫館: Part time clinic assistant

*Handle what’s app/ phone call bookings with computer system

* accompanying elderly for medical consultations

* Assist doctor on acupuncture or other treatments Toppan Vite Limited: Project assistant of sales and marketing 2016.6- 2018.6

* Coordinate different projects with different departments

*Communicate with clients and response to their request

*Handle e-mails and some paper documents

* Secretary of whole sales team

Japan Airlines: Cabin Attendant 2013.12-2016.2

*Provide good services to customer with professional service training

*Certain services language of Japanese (Speaking/Reading/Listening)

*Patient of handling customer’s different request

*Deal with emergency situation

HK Airport Services Ltd.: Passenger service officer 2013.8-10

*Provide good services (check-in / boarding) to passengers

*Provide good services to customer

TVB: Script Writing Internship 2012.6-2012.8

* Good Communication skill and writing skills, also work well in a team Census and Statistics Department –Population Census: Enumerator 2011.7-2011.8

*Polite and professional attitude for communicate with residents from different cultural backgrounds

i.t.: part time sales 2010.4-2010.8

* Provide good services to customer with good knowledge of products Receptionist: (backfill in Bank of America Merrill lynch/Hong Kong Exchanges and Clearing Ltd)

*Clients greeting, meeting preparations, room booking, answer telephone call. SKILLS

Program skills: Microsoft offices, Final Cut Pro, Photoshop, Photo Impact Languages: Cantonese, English, Mandarin, Japanese

Certificate: Outbound Tour Escorts Pass by TIC

TEAMWORKS

The Young Director: External Vice President (Student Association of Cinema and Television)

*Practical experience in organizing and coordinating voluntary events for over 60 members

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