Computer Technician Helpdesk

Location:

Salem, OR

Posted:

April 20, 2022

Contact this candidate

Resume:

AMBER

EVOLA

**** **** **. *.*. Unit ***

Salem, Or 97301

**********@***.***

Cell: 971-***-****

OPERATIING SYSTEMS

Windows 8

Windows 7

Vista

Windows XP

Windows 2000

Windows NT

Windows Server 2008

Linux/Unix

DATABASES

MS Access

Oracle

dBase

ODBC

My SQL

PROGRAMMING

LANGUAGES

Visual Basic

Java Script

Visual Logic

C++

SOFTWARE USED

MS Office Suite

Virtual PC

Project Professional

Visio

Auto CAD

Remedy

MS Publisher

Hyena

Active Directory

EDUCATION

Chemeketa Community College

Computer Technology and Information Systems – AAS

Computer Support Specialist - 1yr Certificate

Computer Systems Administrator - 1yr Certificate

EXPERIENCE

Plaid Pantry

Cashier

Worked graveyard shift as cashier

Stayton Computers

Computer Technician

Work part time as Computer Tech for computer repair store. Repair laptops, solder DC jacks, diagnose computer hardware and repair. Work on service calls repairing or configuring customer computers. Open and run the store on Saturdays.

Marion County

Computer Support Technician

Worked as Computer Support Technician for Marion County. Provided technical support to Marion County Sheriff’s Office, Parole and Probation, Juvenile Detention Center, Justice Courts, Health Department, and Public Works.

Used Helpdesk Software to Create and Close Tickets

Installed, Configured, and Troubleshot Toughbook Laptops for Police Vehicles

Cleaned and Upgraded Hardware in 8,100 Workstations and Laptops

Oregon Department of Education

Helpdesk Technician and Deployment Specialist

Verified Software Licensing To Assure Compliance

Created Workstation Upgrade Build Sheets

Upgraded Workstations and Installed Software

Oregon Board Of Optometry

File Clerk

Packed, Sorted, and Purged Office Files To Prepare For Office Relocation

Oregon Department of Transportation

Window7/Office 2010 Upgrade Project

Designed Build Sheet Database for Application Compatibility/ Testing Information

Upgraded Workstations

Installed Software

Assisted ODOT Techs with Hardware and Software Tasks

Galt Foundation/Salem Keizer School District

Technical Lead

Worked as Team Lead to supervise a crew who photographed, mapped, tore down, and restored 2,466 workstations including peripherals, printers, projectors, phones, and document cameras, in 12 Salem/Keizer schools.

Restored Network Connectivity

Imaged 618 New Laptops

Chemeketa Community College

Teachers Assistant

Sorted, and Graded Student Papers and Entered Grades in Excel Grade Book

Software Installation and Configuration

Troubleshot and Repair Student Computers

PROFESSIONAL REFERENCES

Ken Pearson

Network Operations and Security Manager at Marion County IT

503-***-****

*********************@**.******.**.**