Data Entry Clerk

YVONNE WANJIKU KABUCHO

Address: **-***** ******* ******: +254-********* Email: belinew36@gmailcom

EDUCATION

**** –2015 Maseno University

Bachelor of Arts Economic with IT

**** ******* *****tute of Research and Development Studies

Certificate of Proficiency In Computer Studies

PROFESSIONAL EXPERIENCE

March 2020 Eldotec Consultancy Services Ltd

Present Product Support Team Lead

●I support and provide career development and performance guidance to my team which has thus far led to promotions to the next level.

●Performed motivation building, guiding and coaching team members.

●Sending bug reports to the engineering team.

●Resolving individual conflicts and problems with a specific project or task

●Conducting task assignment, monitoring and performing quality audit and providing feedback on QA outcome.

●Preparing routine and complex written correspondence

●Working with the Product Support management Team to create and/or develop work instructions, implement pre-determined productivity standards and roll-out new work processes.

●Ensure departmental security processes and procedures are followed.

November 2017 Eldotec Consultancy Services Ltd

March 2020 Product Support Associate- Data and Technical Support

●Greatest achievement include obtaining consistent Customer Relation Management and Customer Satisfaction score of 98+% and getting recognition from the Director of Product Support

●I led great improvements in Working Processes which led to more than 20% efficiencies in the team

●Fostered great and fast handling of Product Support queue management for both Jira and Zendesk tickets

●Maintained a first response time of below 30 seconds and quick problem resolution on issues.

●Maintained great relationships with customers with any technical issues experienced with the website and escalated any issues to management appropriately.

●Enhanced my troubleshooting and resolve non-routine customer problems, complaints and concerns related to the use of Assent Compliance services.

●I pride myself to have mentored and coached new members who joined the team and stood out to be a reliable resource for the team.

●I took lead on projects and facilitated task distribution, Quality analysis and timely completion of tasks.

January 2017 Eldotec Consultancy Services Ltd

November 2017 Supplier Support Associate- Customer Experience

●Gathering compliance data from our clients’ supply chains.

●Preparing routine and complex written correspondence.

●Liaising with suppliers via email to gather information, assist with requests, and confirm the receipt of documents and to validate contacts on behalf of clients for compliance matters.

●Conducting routine data entry using the computer.

●Using employer’s proprietary software to search, track, and enter information for clients.

●Using a performance tracking tool to consistently and accurately monitor activities and metrics.

●Follow guidance set out by corporate security policies and standards.

September 2016 One Acre Fund

December 2016 Data Entry Clerk

●Accurately data entry information of farmers to the database.

●Run data comparisons, print data errors summary and organize in order.

●Correct data entry errors into roster and Excel templates daily.

●Capture and keep track of contracts that need follow up.

August 2016 Transparency International

Research Assistant

●Conduct interviews with the target persons; the general public in the identified sample area

●Editing the data to remove and reconcile any inconsistencies.

February 2016 Monitor (Field Officer)

Evidence Action

●Listing and enumeration of eligible households in selected areas of the Deworm the World (DtW) project.

●Interview of the school heads and community health officers(CHW AND CHEW)

●Monitoring the deworming exercise carried out in the selected school.

●Submitting filled and checked listing questionnaires to team leaders/supervisors.

SKILLS

●Critical thinking

●Technical Support

●Leadership, coaching and mentorship

●Adaptability and Fast learner

●Customer service

●Research work

●Management

●Communication and interpersonal skills

●Problem solving

●Collaboration and teamwork

CERTIFICATIONS

Alison Supervision - Effective Communication Skills

Customer Service Training

Trailhead by Salesforce - Salesforce Administrator

LEADERSHIPS

●Secretary General - ESAMU (Economic Students Association of Maseno University)

●Secretary - Eldotec Welfare Group

●Social Organizing Committee -Eldotec Consultancy Limited

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