Customer Service Services Associate

AMIR HUSAIN

** ********* ****** ******, *****, Sugar Land, Texas Telephone: 713-***-****

Email: ************@*****.***

PROFILE/SKILLS

Significant experience (12+ years) in the hospitality and customer service industries

Proficient verbal & written communication and strong interpersonal skills

Ability to develop strong client relationships and provide quality customer services

Excellent planning, time management, and organization skills

Strong problem solving and analytical skills

Exceptional team worker and ability to lead and take charge

Great knowledge of Opera and MICROS systems; understanding of Microsoft tools (Excel, Word)

Languages: English, Urdu & Hindi

Nationality: British

Residency: United States of America

EXPERIENCE

DOUBLETREE BY HILTON HOTEL - HYDE PARK London, UK May 2015 – Jan 2022 Senior Concierge

Perform daily concierge services, including greeting visitors, conducting security walks and parking checks

Plan detailed itineraries for guests, including tours, taxi and travel arrangements

Build partnerships with local restaurants & attractions and send guests based on referral

Awarded "Best Customer Service 2015" award for exceptional performance and quality customer service

Granted excellent reviews on Trip Advisor, including comments such as "Amir, the world’s best concierge, arranged the tours for us and got us great theatre tickets and offered much valuable advice" (May 2016) HEATHROW/WINDSOR MARRIOTT HOTEL London, UK 2010 – 2015 Concierge, Guest Services Associate, Telephone Operator

Ensure highest level of customer satisfaction through friendly, welcoming demeanor & professional appearance

Manage day-to-day activities, including greeting of visitors, room moves, taking care of all guest inquiries, and maintaining a quality appearance at the hotel

Provide guests with detailed directions and information on local attractions, restaurants, and shopping facilities

Arrange taxis, town cars, and rental cars as needed

Answer the telephones, both internal and external calls

Following the check list and making sure important reports are printed hourly

Taking room service orders

CINEMARK INTERNATIONAL Karachi, Pakistan 2006 – 2010 Producer, Drama Productions Office

Directed, produced, and wrote scripts for drama serials and plays

Coordinated with television channels to promote and air shows

Arranged actors, make-up artists, videographers, studios and other logistics to ensure smooth and high quality operations

EDUCATION

GOVT COLLEGE OF COMMERCE & ECONOMICS

BA, General Business Studies

Karachi, Pakistan 1987 – 1992

ST. PATRICKS HIGH SCHOOL Karachi, Pakistan 1986

High School Degree

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