Support Agent Customer Service

Grace Mbenza

** ****** ***** ****, ***. B ***********@*****.***

• Hamilton, OH 45011 • 513-***-****

PROFESSIONAL PROFILE

Focused professional with Customer service experience, art, production, administration, management and Applies the appropriate administrative process with good management.

Bilingual: Fluent in English and French.

Problem-solving and effective time management.

Organizes and pay close attention to detail in team environments.

Microsoft Office (Word, Excel, PowerPoint.)

KEY QUALIFICATIONS

Payment Posting, management, office administrative, art, customer service specialist.

EDUCATION

Wake technical community college

Associate of Science Degree - Art, 2019

Certification CALI Congo American Language Institute) 2015

PROFESSIONAL EXPERIENCE

SEDGWICK — Indianapolis ( Remote Position)

• Customer Support October 26, 2021 - February 14, 2022 (Contract)

- Inbound Calls

- Registering Patient for New Medical Devices

- Editing patients Information by request

FIS Worldpay – Cincinnati, OH

• Customer Service Senior April 02,2020 – April 21, 2021

-Inbound and Outbound calls

-Technical Support

-Online Sales

-General customer service inquiries

RDI CORPORATE – Blue Ash, OH

·Customer Service Representative September 30, 2019 – March 30,2020.

Bilingual Support Agent for Inbound and Outbound Calls

LEI Home Enhancements – Cincinnati, OH

·Marketing Representative August 26 – September 14, 2019.

Amazon – Fairfield, OH

Warehouse, Part – Time, July 02, 2019 – August 20, 2019.

·Picking Bags and packages to hand for delivery.

CVS Pharmacy - Raleigh, NC 10/2018-12/2018

Customer service

Answering inbound and outbound calls.

Respond Customer needed.

Offers effective time management in team environment.

Review customer information with attention to detail.

Review, Process and submit customer payment.

COMMUNITY OUTREACH

Pro Credit DRC, Kinshasa Aug 2015- Feb 2016

Customer service assistant

Assist customer in workflow

Effective communication with other in good work ethic.

INSS - (Institute National of Social Security) July 2014 – January 2015

Cashier full time

Customer service specialist.

Interact and cooperative with other.

Built trust, effective communication with customer service.

Maintained professional relationships behavior and work ethic.

Grace Elie Administration DRC, Kinshasa February 2014 – June 2014

Customer service

Respond with good work ethic on customer needed

Answer Call, lead and orient Customer service

Process payment

Pro Credit DRC, Kinshasa Aug 2015- Feb 2016

Customer service assistant

Contact this candidate