I have strong interpersonal and communication skills. I

am ambitious, extremely team-oriented and have

sound business acumen. I have the ability to set

targeted goals and achieve them in the time frames set. My experience has given me the ability to handle

situations through structure, direction and

measurement. I feel that with my experience and my enthusiasm, I am able to contribute greatly to assisting with the advancement of any company and the

challenges that face us all in business today.

Profile

Work Experience

03/2016 – 12/2021 INDUSTRIA, SOUTH AFRICA

Customer Care Consultant

Sunspray Food Ingredients (Pty) Ltd

I began this role as a junior customer care assistant proceeding to current role. I offer assistance in a fast paced, high energy and goal driven department to

customers ensuring they find the right product/service. Strong inter-departmental liaison further investigating and solving customer problems.

I was responsible for the accurate order processing system for the department and liaised with

interdepartmental management until customers

received their orders. I was also fully responsible for export and customised solution customers. Preparation of paperwork and arranging with the 3rd party until order is received by the customer.

I was further responsible for the department's monthly customer service statistics & lead the raw material and production planning from the customer service side. I attended weekly sensory evaluation & was involved in commenting for the development of new products.

I am professionally competent with the company's

financial and stock management system- MSS and by

my strong business acumen will learn any new system I encounter.

Work Experience

01/2011 – 01/2014 JOHANNESBURG, SOUTH AFRICA

Sales Consultant/ buyer

Bazibile Trading CC

I gained exposure in an extremely competitive industry. Key competencies were:

Researching, selecting and purchasing quality

products and materials.

Building relationships with suppliers and negotiating with them for the best pricing.

Processing requisitions and update management on

status of orders.

Updating inventory and ensure that stock levels are kept at appropriate levels.

I further led event- planning and co0ordination of small to medium functions.

11/2007 – 02/2009 KEMPTON PARK, SOUTH AFRICA

Research & Development assistant

International Flavours and Fragrances (IFF) SA

I started this role as an intern responsible for inspecting the quality of incoming and outgoing materials or

products, analyzing products & production procedures, problem solving and troubleshooting product defects. Developed extremely strong record keeping skills and problem solving for product defects.

Key competencies were:

Monitoring Operations

Maintaining Records of Testing

Inspecting Procedures

Creating Reports for Quality Manager

Maintaining Compliance and auditing functions

Instrument maintenance

South African Johannesburg, South Africa 073-***-**** adqsp4@r.postjobfree.com Theonora Nqandela

Skills

– LANGUAGES

English

Zulu

Tswana

Xhosa

Afrikaans

– IT

MS Office Suite

Computer Literacy

– INTERPERSONAL

Leadership

Coaching

Client Relations

Critical thinking

Problem solving

Time management

– COMMUNICATION

Oral communication

Presentations

Customer relations

– DATA GATHERING & ANALYSIS

Statistical analysis

Requirement gathering

Customer product

research

Report generation

– FOOD INDUSTRY

Customer Technical

solutions

Sales management

Budgets

Account management

– LEADERSHIP

Empathy

Delegation

Team involvement Professional

Colleague Empowerment Professional

Certificates

11/2020

Customer Services Excellence

Business Optimization Training Institute

06/2018

Incident Investigation

SGS Academy

10/2017

Microsoft office Suite

SA Biz Corporate

Education

02/2004 – 12/2009 VAAL, SOUTH AFRICA

National Diploma (Biotechnology)

Vaal University of Technology

01/2003 – 12/2003 BOKSBURG, SOUTH AFRICA

National Certificate (Marketing

Management)

Ekhurhuleni West Colleges

01/2002 – 12/2002

National Certificate (Information

Technology and Communication)

PC Training & Business College

2001 GERMISTON, JOHANNESBURG, SOUTH AFRICA

Matric (Standard 10)

Afrikaanse Hoerskool Germiston

References

011-***-****

Rene Cross (Managing Director)

Sunspray Food Ingredients (Pty) Ltd

Contact this candidate