I have strong interpersonal and communication skills. I
am ambitious, extremely team-oriented and have
sound business acumen. I have the ability to set
targeted goals and achieve them in the time frames set. My experience has given me the ability to handle
situations through structure, direction and
measurement. I feel that with my experience and my enthusiasm, I am able to contribute greatly to assisting with the advancement of any company and the
challenges that face us all in business today.
03/2016 – 12/2021 INDUSTRIA, SOUTH AFRICA
Customer Care Consultant
Sunspray Food Ingredients (Pty) Ltd
I began this role as a junior customer care assistant proceeding to current role. I offer assistance in a fast paced, high energy and goal driven department to
customers ensuring they find the right product/service. Strong inter-departmental liaison further investigating and solving customer problems.
I was responsible for the accurate order processing system for the department and liaised with
interdepartmental management until customers
received their orders. I was also fully responsible for export and customised solution customers. Preparation of paperwork and arranging with the 3rd party until order is received by the customer.
I was further responsible for the department's monthly customer service statistics & lead the raw material and production planning from the customer service side. I attended weekly sensory evaluation & was involved in commenting for the development of new products.
I am professionally competent with the company's
financial and stock management system- MSS and by
my strong business acumen will learn any new system I encounter.
01/2011 – 01/2014 JOHANNESBURG, SOUTH AFRICA
Sales Consultant/ buyer
Bazibile Trading CC
I gained exposure in an extremely competitive industry. Key competencies were:
Researching, selecting and purchasing quality
products and materials.
Building relationships with suppliers and negotiating with them for the best pricing.
Processing requisitions and update management on
status of orders.
Updating inventory and ensure that stock levels are kept at appropriate levels.
I further led event- planning and co0ordination of small to medium functions.
11/2007 – 02/2009 KEMPTON PARK, SOUTH AFRICA
Research & Development assistant
International Flavours and Fragrances (IFF) SA
I started this role as an intern responsible for inspecting the quality of incoming and outgoing materials or
products, analyzing products & production procedures, problem solving and troubleshooting product defects. Developed extremely strong record keeping skills and problem solving for product defects.
Key competencies were:
Maintaining Records of Testing
Creating Reports for Quality Manager
Maintaining Compliance and auditing functions
South African Johannesburg, South Africa 073-***-**** email@example.com Theonora Nqandela
MS Office Suite
– DATA GATHERING & ANALYSIS
– FOOD INDUSTRY
Team involvement Professional
Colleague Empowerment Professional
Customer Services Excellence
Business Optimization Training Institute
Microsoft office Suite
SA Biz Corporate
02/2004 – 12/2009 VAAL, SOUTH AFRICA
National Diploma (Biotechnology)
Vaal University of Technology
01/2003 – 12/2003 BOKSBURG, SOUTH AFRICA
National Certificate (Marketing
Ekhurhuleni West Colleges
01/2002 – 12/2002
National Certificate (Information
Technology and Communication)
PC Training & Business College
2001 GERMISTON, JOHANNESBURG, SOUTH AFRICA
Matric (Standard 10)
Afrikaanse Hoerskool Germiston
Rene Cross (Managing Director)
Sunspray Food Ingredients (Pty) Ltd