Customer Service Operations Manager
Resume:
Rosann Verone
Chicago IL ****8
My goal is to learn all aspects of operations of your company. I will provide excellent customer service, by acknowledging the customers needs and wants. My experience in customer service helps me show leadership while working with sales associates. I will provide excellent training in customer service, product knowledge, and sales techniques. Hudson News Group Midway Airport
Operations Manager -7/2017 to present
Responsibilities
*Recruit, select, train, assign, schedule, coach, counsel and discipline employees. Enforce company policies and procedures.
*Communicate job expectations; planning, monitoring, appraising and reviewing job contributions.
*Contribute recommendations to prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems.
*Project requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective action.
*Develop operations systems by determining product handling and storage requirements; develop processes for receiving product, inventory, management and shipping.
*Analyze process workflow, employee and space requirements and product planogram; implement changes.
*Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations.
*Update job knowledge by participating in training classes.
*Meet or exceed operations labor budget expectations.
*Manage staff levels, wages, hours, per union contract.
*Responsible for all supervisors, with review/approval responsibility for all operations employees*Run a safe, injury/accident free workplace.
*Manage relationships with key operations vendors.
*Track vendor pricing, rebates and returns.
*Review and approve all operational invoices and ensure they are submitted for payment.
*Serve as primary point of contact when there are customer issues related to product quality, customer service, or accidents on-site.
*Communicate customer issues with operations team to create ways of improving the customer experience, including resolving problems and complaints.
*Work closely with GM and management team to set and/or implement policies, procedures and systems and to follow through with implementation.
*Communicate all operating policies and/or issues. Viva's Hallmark (Midway Airport)
Manager 3/2010 to 7/2017
My job responsibilities include leading my team to put customers first by greeting each one with a smile and working with them to make a sale. I work with vendors to replenish stock. I manage schedules, payroll hours, and act as a signatory for badging employees. I received two customer service pins for scoring 100% from secret shoppers. Illinois Bar and Grill ( Midway Airport)
Server/Bartender 3/2012 To 12/2015
Provide customer service while taking orders, serving, and working on to-go orders. I worked on preparing daily inventory
Niko's Restaurant
Manager/Bartender 3/2010 To 3/2012.
As a manager, I was responsible for making the customers parties a success. I would oversee the set up of the banquet room to make sure it complied with the requests of the customer. Other duties included hiring and training employees. I also created the schedules for the banquet servers and bartenders.
As a bartender, I provided our guests with a variety of wine and spirits. I set up my bar with well liquor and premium liquor. Replenished fruit tray, glasses, and ice. References
Viva's Hallmark Valerie Lazzaroni (Owner). 847-***-**** Illinois Bar and Grill Linda Gallagher (Manager) 312-***-**** Niko's Restaurant Helen Verveniotis (Manager) 708-***-****
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