Active Directory Operations Specialist

David S. Hsu

*******@*****.***

480-***-****

Job Experiences

ViacomCBS / Systems & Network Operations Specialist (Remote)

**/**** - **/****

-Linux systems administration (redhat, debian)

-Networking, routing, TCP/IP stack, DNS

-Experience in the LAMP stack: apache/nginx/mysql/php

-Experience in scripting: bash, python, etc

-Experience in DNS and SSL-related services: Digicert, Sectigo, EasyRedir, NS1

-Experience in monitoring, troubleshooting, and escalation in an enterprise or production class network

Konica Minolta / All Covered - NOC Engineer & Remote Support Services (Phoenix, AZ)

02/2013 - 02/2018

-24/7 monitoring for Linux and Windows servers with rapid response time.

-Virtual server management through Hyper-V, vSphere, XenCenter.

-Troubleshooting Microsoft Services: Active Directory, Exchange, IIS.

-Familiarity with remote connectivity software: Kaseya, LogMeIn, Bomgar.

CWIE / PhoenixNAP - NOC Services Team Lead (Phoenix, AZ)

09/2011 - 11/2012

-Managed a team of three-to-five Tier 1and Tier 2 Technicians. Focused on keeping morale and positivity high while staying on top of internal metrics with healthy competition between shifts.

-Pioneered a passdown report system that was adopted by management.

-Provided active feedback to management during team meetings.

-Improved communications between departments by setting visible escalation procedures.

-Responded to crisis moments (power and network outages) with professionalism.

CWIE / PhoenixNAP - NOC Services Technician (Phoenix, AZ)

11/2010 - 09/2011

-Physical installs for SuperMicro and Dell servers, switches and firewalls.

-OS Installs, reformats and partitioning for Windows Server 2003, 2008, CentOS, Debian, Ubuntu and FreeBSD.

-IP Configurations with Cisco, Dell and Brocade switches.

-Linux: SSH/FTP user management, permissions, mail servers, iptables

-Familiarity with content management systems and site migrations: Wordpress, Plesk, cPanel, Webmin.

Certifications

-Microsoft Technology Associate (MTA): Windows Operating System Fundamentals

-Microsoft Technology Associate (MTA): Windows Server Administration Fundamentals

-Microsoft Technology Associate (MTA): Networking Fundamentals

-VMware Certified Associate – Data Center Virtualization

-Apple Certified Associate - Mac Integration 10.9

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