**** *********** ****** **** *, Lago Vista, TX ***45 972-***-****

adqsjr@r.postjobfree.com

To obtain a position in which I can utilize my exceptional leadership and organizational skills to achieve overall company goals through great customer services and efficiency. CEDER VALLEY COLLEGE

Marketing/ Management

SKILLS

Ensure day-to-day activities are in alignment with all safety programs and company policies. Monitor employee hours for maximum production.

Microsoft Office

Estimating/Project Management

Critical Thinking

CUSTOMER SERVICE

Ensure operational compliance and correct exception resolution, complete all necessary records and reports in a timely and accurate manner while maintaining great customer service.

Communicate effectively with internal and external customers, properly document process and procedures. Recommend changes in preferred work methods to increase productivity of operations.

Provide operational leadership to ensure the execution of daily tasks and activities, customer service and operations in a manner consistent with company services and cost objectives.

ESTIMATOR / PROJECT MANAGER PESSIN HOLDINGS INC OCTOBER 2019 – MAY 2021

Read plans and specifications. Obtain vendor pricing for potential projects. Prepare and submit estimates. Follow up and negotiate pricing of estimate if necessary.

Upon award of project; order supplies, HVAC equipment and parts according to specifications. Schedule HVAC equipment delivery and installation accordingly. Communicate daily with customers. Update daily schedules of work. Schedule crane and equipment rentals, coordinate inspections.

Daily checks of inventory, shipping and receiving to ensure all job specific supplies and HVAC equipment are in. Job site visits to monitor progress and make sure we are meeting schedules. Made deliveries of supplies and HVAC equipment when necessary. 1

INBOUND OPERATIONS SUPERVISOR XPO LOGISTICS SEPTEMBER 2018 – OCTOBER 2019

Provide operational leadership to individual contributors and hourly workforce to ensure the execution of daily plan and activities including driver deliveries, loading/unloading of trailers, cross docking and customer service operations in a manner consistent with company services and cost objectives.

Supervise most processes directly including workforce and equipment scheduling. Responsible for making corrective action and disciplinary decisions up to written warning level. Review truck runs based on location of accounts, volume, costs, customer requirements and fleet utilization. Review daily orders for additional fleet opportunities based on above requirements. Prioritize hot freight for delivery on time. Manage 50 door dock with 6 dock workers and 25 city drivers. Ensure day-to-day management and ensure activities are in alignment with all safety programs and company policies. Monitor employee hours for maximum production. Responsible for lowering exceptions by coaching and developing dock workers during the unloading process.

INBOUND OPERATIONS SUPERVISOR ESTES EXPRESS LINES MAY 2018 – SEPTEMBER 2018

Provide operational leadership to individual contributors and hourly workforce to ensure the execution of daily tasks and activities including driver deliveries, loading/unloading of trailers, cross docking and customer service operations in a manner consistent with company services and cost objectives.

Supervise most processes directly including workforce and equipment scheduling. Responsible for making corrective action and disciplinary decisions up to written warning level. Review truck runs based on location of accounts, volume, costs, customer requirements and fleet utilization. Review daily orders for additional fleet opportunities based on above requirements. Prioritize hot freight for delivery on time. Manage 105 door dock with 30 dock workers. Ensure day-to-day management and ensure activities are in alignment with all safety programs and company policies. Monitor employee hours for maximum production. Responsible for lowering exceptions by coaching and developing dock workers during the unloading process.

OUTBOUND OPERATIONS SUPERVISOR / CITY DISPATCHER UPS FREIGHT SEPEMBER 2017 – MAY 2018

Part time outbound supervisor promoted to full time outbound supervisor upon successful completion of management training within 30 days. Only 10% successfully complete the UPS management training. Managed outbound freight for 45 door docks averaging 300 to 400 bills per night with 10 dock workers. Promoted to city dispatch within 60 days, managing 35 drivers and averaging 300 bills a day for pick-up and delivery.

Supervised the outbound operations including customer service, freight loading and 2

unloading, dispatch and proper documentation and procedure control, evaluated and recommended changes in preferred work methods to increase productivity of dispatch/dock operations. Assist in new associate training, provide relief coverage for operational duties when associates utilize time-off or are absent from the shift, have a thorough working knowledge of the site's operating systems in order to ensure operational compliance and correct exception resolution, complete all necessary records and reports in a timely and accurate manner. Successfully reduced driver's hours while maintaining great customer service.

CO-MANAGER KROGER MARKETPLACE JUNE 2015 – AUGUST 2017

Operations, Merchandising, Inventory, Backroom Organizing, Customer Service, Donations and Charity drives. Manage a 120,000 sq ft marketplace that does 1.3 million a week with 250 employees. Best of the best are selected for the marketplaces. I Graduated top in my class with a level 4 of 5. I was then selected right out of the program for this position. Responsible for the merchandising of the entire store. Executing sales plans with excellence.

Education

Graduated Lancaster High School

Cedar Valley College - Marketing/Advertising/Management 3

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