Office Assistant Manager

Nicole Fichtner

***** *. *** **, ** Mirage, Az. *5335, Cell: 602-***-****, ******************@*****.*** Personal Statement

I am a friendly, loyal and clearly dedicated individual who has the ambition to succeed in any environment. I love to learn, and always up for a challenge whatever the situation. I get along well with others, while also working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to my employer.

Skills

● Extremely organized MS Word / MS Office

● Self-motivated Billing and collections

● Professional phone etiquette Invoice processing

● Multi-line phone proficiency Invoice and payment transactions

● Filing and data archiving Intuit QuickBooks and Smart Service

● Accurate and detailed Excellent listening skills

● Pleasant demeanor Appointment setting

● Dedicated team player

● Service Titan

Work History

Office- Admin/Dispatcher

Air Now Cooling & Heating- Goodyear,Az

March 2022- Current

● Answer Phones

● Schedule Technicians

● Invoicing/ Collecting payments

● Order parts

Office - Assistant

Northern Arizona Refrigeration- Tolleson,AZ. September 2020- November 2021

● Answer Phones

● Filing

● Collections on past due invoices

● Entering all parts invoices in Quickbooks

● Schedule appointments

●

Office – Work from Home May 2019- March 2020

Advanced Heating & Cooling LLC- Phoenix, Az.

● Answer phones

● Schedule appointments

● Order Equipment/ Parts

● Filing

● Run daily reports/ monthly statements

● Make daily schedules for technicians

● Daily deposits

● Collections on past due invoices

Nicole Fichtner

● Register Equipment

Office Manager July 2016 - May 2019 company sold

HVAC VALUE FUND LLC Dba. Two Seasons- Scottsdale, Az.

● Answer phones

● Schedule appointments

● Order Equipment/ Parts

● Filing

● Run daily reports/ monthly statements

● Make daily schedules for technicians

● Daily deposits

● Collections on past due invoices

● Register Equipment

● Helped controller with month end

Office Assistant March 2011- July 2016

Two Seasons Heating and Cooling- Phoenix, Az.

● Answer phones

● Schedule appointments

● Order equipment

● Filing

● Run daily reports / monthly statements

● Make daily schedule for technicians

● Deposits of customer payments

Scan Coordinator January 2001- March 2011

Food City - Phoenix, Az.

● Store resets

● Store Displays

● Cashiering

● Weekly reports to corporate office

● Accuracy on all prices in store

● Responsible for weekly ads and price changes throughout entire store Receptionist / Cashier June 1999- December 2000

Metro MotorSports – Glendale, Az.

● Cashier

● Greeted numerous guests

● Answered and managed incoming and outgoing calls while recording accurate messages Education

High School Diploma: 1999

Mountain Ridge High School- Glendale, Az.

Nicole Fichtner

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