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Customer Service Front Office

April 15, 2022

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Simon Sixmund Ndunguru

I am a diploma graduate with a strong hotel and customer service-oriented experience.

I have started from F&B department to Income Auditor in the hospitality industry. Due to Covid-19 pandemic and as a young and dynamic African who always see challenges as an opportunity, I become an entrepreneur where I offer my knowledge as a service to small enterprises and individuals.


Nationality: Tanzanian

Age: 36 years

Status: Married

Language Skill: English and Swahili

Current Location : Zanzibar, Tanzania

Email :

Telephone: +255-***-***-*** / +255***-***-***


April 2020 to date

Post Occupied

Afrika Kwetu Enterprises – Zanzibar, Tanzania

Owner and Director

Offering services to small boutique hotels and particulars such as secretarial duties, design of menus, implementing Food Cost and Cost Control so that to optimise revenue.

Jan 2015 to March 2020

Post Occupied


The Residence Zanzibar – 5 Star Hotel – Zanzibar, Tanzania

Income and Night Auditor

Audit all incoming and outlet reports, reconcile the daily sales report, verifying accounting statement against bills, receipts, preparing daily revenue & accommodation report. Assisting the hotel in appropriate revenue allocation and participating in the increase of the hotel revenue by reducing fraud within the front office department and food and beverage outlets.

January 2011 to 2014

Post Occupied


The Residence Zanzibar – 5 Star Hotel – Zanzibar, Tanzania

Starting as a Waiter to Restaurant Supervisor

Daily monitoring of the restaurant setting up, checking menu with the Chef, implementing selling skills to staff, dealing with complaints from guest and maximising restaurant revenue by reducing breakage, wastage and increasing guest satisfaction. Developed new specials by participating in taste tests as well as formulating modifications in dishes while working with the chefs to create dishes.

Jan 2009 to Dec 2010

Post Occupied


Zamani Zanzibar Kempinski Hotel – Zanzibar, Tanzania


Ensuring that the order has been properly taken and deliver on time to guest. Ensure the cleanliness and the Mise en place of the restaurant before its opening. Making sure always to provide excellent customer service. Marketed promotional ideas by pitching them to my supervisor after doing extensive research.

Jan 2006 to Dec 2007

Post Occupied


Kiiza Company Ltd – Mwana Tanzania

Salesman construction materials

Maintained and grew existing customer, monitoring the stock inventory of the items, delivered exceptional customer service to individuals visiting the store. Supported administrative functions of the store, including cash management and asset protection of the store inventory.


Jan 2008 to Dec 2009 Kiiza Company Ltd – Mwana Tanzania

Post Occupied Part-time Salesman construction materials


2012 – 2014

Obtained Degree

State University of Zanzibar – Zanzibar, Tanzania

Diploma in Banking and Finance

2008 – 2009

Obtained Degree

Nyakato Vocational Training Centre - Mwanza, Tanzania

Certificate in Tourism and Hotel Management

2002 - 2005

Obtained Degree

Milambo Secondary School – Tabora, Tanzania

Higher School Certificate


Was an active member of WOTESAWA an NGO in Mwana which aims is to empower current and former Child Domestic Workers to understand, safeguard, promote and reinforce their rights in Tanzania through legal and economic empowerment. Had Followed training sessions in Fund-raising and Campaign program for Non-government organisations (NGOs).


Microsoft Office 365

Fidelio Suite 8 Software – Material Cost, Front Office, Micros and SUN System

Social Network and Media Tool: Instagram, Facebook, Google trends, Pinterest, YouTube, Vimeo


Play Football and active member of Chukwani Fitness Club.


Reading, Movies and Music. Nature lover and always keen to discover new horizon.

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