Customer Service Front Office
Resume:
Simon Sixmund Ndunguru
I am a diploma graduate with a strong hotel and customer service-oriented experience.
I have started from F&B department to Income Auditor in the hospitality industry. Due to Covid-19 pandemic and as a young and dynamic African who always see challenges as an opportunity, I become an entrepreneur where I offer my knowledge as a service to small enterprises and individuals.
PERSONAL INFORMATION
Nationality: Tanzanian
Age: 36 years
Status: Married
Language Skill: English and Swahili
Current Location : Zanzibar, Tanzania
Email : *********@*****.***
Telephone: +255-***-***-*** / +255***-***-***
PROFESSIONNAL EXPERIENCES
April 2020 to date
Post Occupied
Afrika Kwetu Enterprises – Zanzibar, Tanzania
Owner and Director
Offering services to small boutique hotels and particulars such as secretarial duties, design of menus, implementing Food Cost and Cost Control so that to optimise revenue.
Jan 2015 to March 2020
Post Occupied
Duties
The Residence Zanzibar – 5 Star Hotel – Zanzibar, Tanzania
Income and Night Auditor
Audit all incoming and outlet reports, reconcile the daily sales report, verifying accounting statement against bills, receipts, preparing daily revenue & accommodation report. Assisting the hotel in appropriate revenue allocation and participating in the increase of the hotel revenue by reducing fraud within the front office department and food and beverage outlets.
January 2011 to 2014
Post Occupied
Duties
The Residence Zanzibar – 5 Star Hotel – Zanzibar, Tanzania
Starting as a Waiter to Restaurant Supervisor
Daily monitoring of the restaurant setting up, checking menu with the Chef, implementing selling skills to staff, dealing with complaints from guest and maximising restaurant revenue by reducing breakage, wastage and increasing guest satisfaction. Developed new specials by participating in taste tests as well as formulating modifications in dishes while working with the chefs to create dishes.
Jan 2009 to Dec 2010
Post Occupied
Duties
Zamani Zanzibar Kempinski Hotel – Zanzibar, Tanzania
Waiter
Ensuring that the order has been properly taken and deliver on time to guest. Ensure the cleanliness and the Mise en place of the restaurant before its opening. Making sure always to provide excellent customer service. Marketed promotional ideas by pitching them to my supervisor after doing extensive research.
Jan 2006 to Dec 2007
Post Occupied
Duties
Kiiza Company Ltd – Mwana Tanzania
Salesman construction materials
Maintained and grew existing customer, monitoring the stock inventory of the items, delivered exceptional customer service to individuals visiting the store. Supported administrative functions of the store, including cash management and asset protection of the store inventory.
OTHER PROFESSIONNEL EXPERIENCES
Jan 2008 to Dec 2009 Kiiza Company Ltd – Mwana Tanzania
Post Occupied Part-time Salesman construction materials
EDUCATION
2012 – 2014
Obtained Degree
State University of Zanzibar – Zanzibar, Tanzania
Diploma in Banking and Finance
2008 – 2009
Obtained Degree
Nyakato Vocational Training Centre - Mwanza, Tanzania
Certificate in Tourism and Hotel Management
2002 - 2005
Obtained Degree
Milambo Secondary School – Tabora, Tanzania
Higher School Certificate
VOLUNTEER EXPERIENCES
Was an active member of WOTESAWA an NGO in Mwana which aims is to empower current and former Child Domestic Workers to understand, safeguard, promote and reinforce their rights in Tanzania through legal and economic empowerment. Had Followed training sessions in Fund-raising and Campaign program for Non-government organisations (NGOs).
KNOWLEDGE AND TECHNICAL SKILLS
Microsoft Office 365
Fidelio Suite 8 Software – Material Cost, Front Office, Micros and SUN System
Social Network and Media Tool: Instagram, Facebook, Google trends, Pinterest, YouTube, Vimeo
EXTRACURRICULAR ACTIVITIES
Play Football and active member of Chukwani Fitness Club.
HOBBIES
Reading, Movies and Music. Nature lover and always keen to discover new horizon.
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