Customer Service Representative
Resume:
Chandle Smith
Grovetown, GA ***13
************@*****.***
OBJECTIVE
Seeking a full-time position that encourages and provides exceptional customer service and organization through problem solving and communication that’ll utilize and expand on the skills previously acquired. SKILLS
Fast Learner
Punctual
Patient
Meticulous
Empathetic
Self-Motivated
Active Listening
Excellent Communication
EXPERIENCE
WOW!, Augusta, GA Jan 2020 – current
Sales Representative
Developed and delivered engaging sales presentations to convey product benefits.
Interacted with existing customers and prospects to discuss business needs and recommend optimal solutions.
Increased revenue by acquiring new customers and determining needs to offer relevant products.
Helped resolve client problems quickly with superior customer service. Teleperformance, Augusta, GA Mar 2017 – Sep 2018
Customer Service Representative
Answered, screened and processed over 60 calls daily using a call management system and web- based communications
Improved call management database efficiency by changing and updating contact information.
Performed quality assurance and reported incidents/errors to Supervisor.
Handled high volume of inbound transactions across multiple channels with a high acumen towards product, process, and support
Convergent, Augusta, GA Jan 2015 – Dec 2019
Escalation Expert
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
Sought ways to improve processes and services provided.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
EDUCATION
Westside High School, Augusta, GA May 2014
High School Diploma
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