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Scheduling Coordinator Customer Service

Location:
Calgary, AB, Canada
Posted:
April 14, 2022

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Resume:

GAGANDEEP KAUR

902-***-**** adqsci@r.postjobfree.com Calgary, AB, T1Y 7E1

Summary

Resourceful scheduling Coordinator with two year track record of providing exceptional customer service and operational support to managers and facilitators. Fantastic interpersonal and team player skills. Efficient, focused and maintain a constant need to learn and expand on skill sets Skills

● Shift Scheduling

● Verbal and Written Communication

● Giving Constructive Feedback,self

motivated

● Familiar with MS Office (Excel,

PowerPoint, Word, Outlook)

● Knowledge of Tracker software

● Proficient in using Procura software (

scheduling software)

● critical thinking and decision making

skills

Experience Scheduling Coordinator:

Carepartners Brampton, ON

Feb 2020 - Dec 2020( Part time)

Jan 2021- Feb 2022( Full time)

● Communicates with patients and

families when schedule challenges arise,

and solve problem effectively

● Maintains accessibility by phone for

patients, care providers, referral sources

and other stakeholders

● Actively pursue positive relationships

with field staff/care providers and

patients

● Escalates appropriate concerns or risks

for review and/or follow-up

● Ensure accurate, timely documentation

and or phone calls, both external and

internal

● Enter all critical and relevant

information into the system for

appropriate follow-up and

documentation

● Maintain client and field employee’s

files on timely manner

● Prepares daily performance and tracking

reports

● Experience working within healthcare

setting as a scheduling-coordinator

● Excellent customer service with

referring agencies, clients, workers and

colleagues

● Knowledge about OHS Act, Regulations

and Code

Education

Post graduate degree in Health Sciences (Public Health) :Cape Breton University, 2019- 2021, Nova Scotia, Canada

MSc biotechnology :Sri Guru Granth Sahib World University 2015, India Certifications

Health promotion foundations, certification in advanced food safety training, Emergency disaster management, worker health and safety awareness

Languages

English :Full Professional Proficiency, Punjabi:Native or Bilingual Proficiency, Hindi: Native References available on request



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