Customer Service Westlands

JANET GESARE ONYIKWA

PASSPORT NO: AK*******

TEL NO: +971*********

Email: ************@*****.***

PERSONAL PROFILE

Gender : Female

Nationality : Kenyan

Religion : Christian

Marital Status : Single

Height : 5.4 Fts

Weight : 62 Kgs

Language : English & Kiswahili

CAREER OBJECTIVE

To provide creative innovative and strategic thinking skills that will not only make an effort valued but also add value to the company through diligence and utmost dedication, striving for the highest level of management.

CAREER MISSION

To develop a solid career leading to a senior position in the future that calls for further dedication, creativity, accurate decision making and problem solving. I will aim to achieve my goals for a long term success within a career progressive path. PERSONAL PROFILE

Maintain and observe honesty and loyalty

Punctual, focused and dedicated person

Keen in all assignments

Fast learner and reliable

Cooperative, efficient and flexible

Good listening and leadership skills

Excellent planning and organization skills

Strong communication and interaction skills

Smart, hardworking, self-motivated and teamwork player EDUCATION BACKGROUND

2015 - 2018 Kenya Medical Training College

Diploma in Nutrion

2011 - 2014 Riondonga Mixed High School

Kenya Certificate of Secondary Education

2003 - 2010 Nyamongo Primary School

Kenya Certificate of Primary Education

WORKING EXPERIENCE

JAN 2020 – MAR 2022 MACIDONALD (DUBAI)

POSITION: WAITRESS

DUTIES & RESPONSIBILITIES

Serving food and beverages.

Ensuring high level of customer service.

Showing clients to the tables.

Providing menus to the clients.

Ensuring a great dining experience.

Answering any questions asked by the clients and inform immediate supervisor if need be.

Be polite always to the clients and not to do anything that might damage the reputation of the company.

Describe and recommend wines to customers

Receive food & drink orders & serve customer requests to the standards required.

Understand menu content and keeping up to date with any menu changes.

Passing food orders through to the kitchen staff promptly.

Making recommendations from the menu if requested.

Answer guest queries in a polite and helpful manner. FEB 2018 – DEC 2019 PUREMENT WESTLANDS HOTEL

POSITION: WAITRESS

DUTIES & RESPONSIBILITIES

Provide excellent customer service to everyone who visits your restaurant.

Assist diners with ordering by answering menu questions or making recommendations upon request.

Up-sell any additional products when appropriate.

Serve food and drink orders to guests.

Serving dishes to customers at tables.

Stay up to date on any menu changes and daily specials.

Clear away dirty plates, glassware, flatware and linens and clean tables after diners have finished.

Maintain a neat and clean dining area.

Roll silverware, set up food stations, and prep for the next shift.

Replenish condiment and napkin containers.

Deliver checks and process bill payments.

STRENGTH

Provide premium service to both internal and external customers.

Ability to relate to a wide range of people.

Determined and God fearing

Motivated and patriotic.

Bold and very focused.

HOBBIES

Reading Motivational books

Travelling

Socializing

Swimming

REFEREES

To be provided upon request.

Contact this candidate