Network Analyst Call Center
Resume:
Aklilu A. Gebremichail
Lenexa, KS 66215
Tel.: 913-***-****
Email ********@*****.***
I have acquired years of experience with data, real-time systems, and networking and telecommunication systems. I utilize proactive monitoring of critical system components to ensure capacity, performance and customer facing usability targets are achieved.
SUMMARY
Over 5 years of experience in telecommunications and network engineering, especially with the Ethiopian national telecommunications provider
MS in Electrical Engineering from the University of Missouri-Kansas City
Green card holder
SUMMARY OF QUALIFICATIONS
University of Missouri-Kansas City, Kansas City, MO Aug. 2021 – present Instructor
Worldwide Technology Jan. 2020– May 2021 Network Engineer
Call center setup using Voss (UC Management) .
BNA (BMC Network Automation) scripting during call center and company phone system setup
IP Blue softphone application and utilization.
Cisco Call Manager, Voice Gateways, and Unified Communications.
Cursory understanding of script functions and using the output data to validate tasks.
Configuration and troubleshooting of routers and switches.
Sprint Jan. 2015 – Apr. 2020 RF II Eng.
Optimization and analysis of 4G and 5G radio networks
5G NR hard ware software evaluation and implementation
5G phone compatibility testing
Utilizing Python and Unix scripting on network analysis and optimization
Utilize XCAL, XCAP, wildcather and other tools to analyze and design VOLTE networks
Utilize Atoll and other RF tools design and modify new and current Radio network design.
Utilize Alteryx, Teradata and SQL for network data analysis
Analyze drive tests data and interpret the data on the network performance.
Monitored various radio parameters and channel related parameters
Prepared daily status reports and weekly RF performance
System setup and troubleshooting of LTE on sprint call centers
Ericsson PLC Network Analyst Oct. 2013 – Oct. 2014
Tier 1 and Tier 2 Networks configuration and troubleshooting
Call center set system, maintenance and troubleshooting
System integration of call center setup
SONET and DWDM network management, implementation and troubleshooting.
Monitor and troubleshooting DWDM and IP related networks
Hostess Brands INC Network Administrator Apr. – Oct. 2013
Configure Cisco/Aurora wireless network
Configure Juniper/Cisco Routers/Switches
Monitor company MPLS, WAN/LAN network and respond to customer network issues
Network design and installation of LAN/WAN.
VOIP implementation using Cisco call manager and Cisco VOIP phones
Iowa Communication Network (ICN) Engineer II Aug.2010 – Dec.2012
Design and implement LAN/WAN for multiple customers across state of Iowa
Prepare proposals for wide variety of network projects
Re-engineer enterprise network designs to meet increasing customer demands
Configure Juniper/Cisco Routers/Switches
Design and review/validation of network design (traffic flows, including gathering and planning for security requirements, component interoperability).
Configure MPLS device
Load balancing
University of Missouri-Kansas City, Kansas City, MO Sep 2012 – present
Graduate Teaching Assistant
Provide assistance to UMKC Electrical/Computer engineering Dept.
Graduate Student at UMKC
Ethiopian Telecommunication Corporation, Addis Ababa, Ethiopia
Sep.2005 – Jan.2008
Engineer
Professional experience in Telecommunication Systems. Providing engineering services and technical expertise to develop and implement network plans.
Conduct network planning & monitoring tools such as HP openview, Empirix, Gigamon
Develop specifications for implementation of Radio Transmission equipment on different platforms
Load balancing
Install/configure Sun Solaris OS
Install the LAN/WAN
Experienced in VLSM, MPLS and Spanning tree protocol
Working knowledge of Frame Relay Technology with strong back ground in SONET, ISDN, FDDI, TDMA, CDMA, TCP/IP, SS7, DMS, LAN Analyzers, hubs and routers.
Strong understanding of TCP/IP, OSI Model, CIDR, LAN/WAN protocols
Troubleshooting complex technical problems for broadband Internet systems and related equipment.
Handled network infrastructure devices and equipment.
configuring Juniper/Cisco Routers/Switches
Bandwidth provision (T1/T2/T3/ STM-1) for Wireless, PSTN, Internet and Data Services Business Units
Implementation of Cisco phone using Cisco call manager
EDUCATION
M.SC Electrical Engineering/Computer Engineering GPA 3.64
University of Missouri in Kansas City
COMPUTER SKILLS
Proficient abilities in LAN/WAN, mainframe and PC network environments.
Experience with Python, JAVA, C++, UNIX, scripting, Windows, World Wide Web.
Experience on routers, switches, and related Cisco/Juniper products.
ADDITIONAL TRAINING
Certificate: From GlobalOne Internetworking & Internet Service
Certificate: From Cisco Systems on Advanced Cisco Router Configuration, Cisco Routing and LAN Switching, and Cisco Internet work Troubleshooting
Work authorization: Green card holder
References: By request
Contact this candidate