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Network Analyst Call Center

Location:
Antioch, TN
Posted:
April 14, 2022

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Resume:

Aklilu A. Gebremichail

**** ****** **.

Lenexa, KS 66215

Tel.: 913-***-****

Email adqsa2@r.postjobfree.com

I have acquired years of experience with data, real-time systems, and networking and telecommunication systems. I utilize proactive monitoring of critical system components to ensure capacity, performance and customer facing usability targets are achieved.

SUMMARY

Over 5 years of experience in telecommunications and network engineering, especially with the Ethiopian national telecommunications provider

MS in Electrical Engineering from the University of Missouri-Kansas City

Green card holder

SUMMARY OF QUALIFICATIONS

University of Missouri-Kansas City, Kansas City, MO Aug. 2021 – present Instructor

Worldwide Technology Jan. 2020– May 2021 Network Engineer

Call center setup using Voss (UC Management) .

BNA (BMC Network Automation) scripting during call center and company phone system setup

IP Blue softphone application and utilization.

Cisco Call Manager, Voice Gateways, and Unified Communications.

Cursory understanding of script functions and using the output data to validate tasks.

Configuration and troubleshooting of routers and switches.

Sprint Jan. 2015 – Apr. 2020 RF II Eng.

Optimization and analysis of 4G and 5G radio networks

5G NR hard ware software evaluation and implementation

5G phone compatibility testing

Utilizing Python and Unix scripting on network analysis and optimization

Utilize XCAL, XCAP, wildcather and other tools to analyze and design VOLTE networks

Utilize Atoll and other RF tools design and modify new and current Radio network design.

Utilize Alteryx, Teradata and SQL for network data analysis

Analyze drive tests data and interpret the data on the network performance.

Monitored various radio parameters and channel related parameters

Prepared daily status reports and weekly RF performance

System setup and troubleshooting of LTE on sprint call centers

Ericsson PLC Network Analyst Oct. 2013 – Oct. 2014

Tier 1 and Tier 2 Networks configuration and troubleshooting

Call center set system, maintenance and troubleshooting

System integration of call center setup

SONET and DWDM network management, implementation and troubleshooting.

Monitor and troubleshooting DWDM and IP related networks

Hostess Brands INC Network Administrator Apr. – Oct. 2013

Configure Cisco/Aurora wireless network

Configure Juniper/Cisco Routers/Switches

Monitor company MPLS, WAN/LAN network and respond to customer network issues

Network design and installation of LAN/WAN.

VOIP implementation using Cisco call manager and Cisco VOIP phones

Iowa Communication Network (ICN) Engineer II Aug.2010 – Dec.2012

Design and implement LAN/WAN for multiple customers across state of Iowa

Prepare proposals for wide variety of network projects

Re-engineer enterprise network designs to meet increasing customer demands

Configure Juniper/Cisco Routers/Switches

Design and review/validation of network design (traffic flows, including gathering and planning for security requirements, component interoperability).

Configure MPLS device

Load balancing

University of Missouri-Kansas City, Kansas City, MO Sep 2012 – present

Graduate Teaching Assistant

Provide assistance to UMKC Electrical/Computer engineering Dept.

Graduate Student at UMKC

Ethiopian Telecommunication Corporation, Addis Ababa, Ethiopia

Sep.2005 – Jan.2008

Engineer

Professional experience in Telecommunication Systems. Providing engineering services and technical expertise to develop and implement network plans.

Conduct network planning & monitoring tools such as HP openview, Empirix, Gigamon

Develop specifications for implementation of Radio Transmission equipment on different platforms

Load balancing

Install/configure Sun Solaris OS

Install the LAN/WAN

Experienced in VLSM, MPLS and Spanning tree protocol

Working knowledge of Frame Relay Technology with strong back ground in SONET, ISDN, FDDI, TDMA, CDMA, TCP/IP, SS7, DMS, LAN Analyzers, hubs and routers.

Strong understanding of TCP/IP, OSI Model, CIDR, LAN/WAN protocols

Troubleshooting complex technical problems for broadband Internet systems and related equipment.

Handled network infrastructure devices and equipment.

configuring Juniper/Cisco Routers/Switches

Bandwidth provision (T1/T2/T3/ STM-1) for Wireless, PSTN, Internet and Data Services Business Units

Implementation of Cisco phone using Cisco call manager

EDUCATION

M.SC Electrical Engineering/Computer Engineering GPA 3.64

University of Missouri in Kansas City

COMPUTER SKILLS

Proficient abilities in LAN/WAN, mainframe and PC network environments.

Experience with Python, JAVA, C++, UNIX, scripting, Windows, World Wide Web.

Experience on routers, switches, and related Cisco/Juniper products.

ADDITIONAL TRAINING

Certificate: From GlobalOne Internetworking & Internet Service

Certificate: From Cisco Systems on Advanced Cisco Router Configuration, Cisco Routing and LAN Switching, and Cisco Internet work Troubleshooting

Work authorization: Green card holder

References: By request



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