Lead Consultant- Infrastructure management- US

NAMBI SIVATHIRAVIA PERUMAL VASAGAM

*** * ***** ***, ******** House, CA - 95391 Cell: 925-***-**** *******@*****.***

Lead. Consultant – US, Infrastructure Management

Qualifications

A senior engineer with exceptional skills in system administration, implementation of complex projects and leading local and remote teams. Experienced in project management, design, implementation and support of platforms and software applications for medium to large enterprises. Able to communicate and coordinate efficiently with excellent communication and interpersonal skills. Skilled in requirements gathering and translation into technical solutions that meet business requirements. Well versed and experienced in planning, setup and testing of Disaster Recovery environment for IT systems.

Professional Experience

Lead Consultant – US, 07/2017 to present Infosys Limited

LAM Research – Fremont, California

As a Lead, I manage the Cloud (Azure) and Datacenter operations of Compute team which also includes the supporting of the HPE physicals and UCS Blades running the virtualization platforms VMware, Hyper-V (Azure Stack HCI).

My key responsibilities are,

oWindows System OS Administration, Security Patching, Windows Clustering, Always on Cluster, High Availability, Active Directory, DNS, and Exchange Server Administration.

oBi-yearly update of BIOS Firmware on the HPE physicals and Cisco UCS blades.

oCapacity Planning, OS upgrades, UCS manager, VMware ESXi and Vcenter upgrades.

oPlanning and executing of all the upgrades and patches to keep technical currency (n-1)

oVulnerability remediation of all windows servers on the reported critical and severe vulnerabilities

oResponsible for reviewing the production support issues assigned and do due diligence – troubleshooting, root-cause analysis etc. Suggesting solutions, fixes and workarounds and implement them.

oStatus reporting – providing weekly, monthly status reports including SLA reports

oSchedule weekly meetings with other service owners and other support tracks

oFollow ITSM best practices on Incident, Change and Problem management

oPlanning and implementing DR solution for the Business-critical servers

Some of my other achievements are,

oUCS infrastructure upgrade to latest BIOS firmware and VMware environment to 7.0

oReviewed incident data and have implemented Shift left activities to HD team as part of Continuous improvement

oImplemented self-healing of monitoring alerts to reduce manual efforts and 30% of incident reduction

oMigration of on-prem virtual and physical machines to Azure cloud using Azure migrate

oUpgraded the Active Directory servers from 2012 to 2019 and on Windows Core OS

oMigration of AV from MacAfee to Office scan Trend micro, Microsoft Defender and implemented Exclusion policies.

oDeployed Citrix VDI for remote users and implemented policies.

oManaged the planning and upgrade of the Life cycle management of windows 2008, 2012 servers

oImplemented HPE Azure stack HCI on remote sites, configured Hyper-V and migration of servers.

oMigration of physical servers and VMs from Nutanix to Hyper-V Servers

oEquitrac Secure Printing (Nuance) upgrade on the Print servers and software update on Ricoh copiers

Technical Expertise:

Hardware: HP servers ProLiant series, Rack mounted and blade servers, Cisco FI, UCS blades and Nutanix

Operating Systems: All windows Server Operating systems flavors

Server Roles: Active Directory, AD certificate servers, DNS, DHCP, File servers, Print servers, Secure Printing, Windows Failover and SQL Always on clusters, Hyper-V, Data deduplication etc.

Virtualization Platform: VMware ESXi Server 5.5 t0 7.0, Hyper -V 2016,2019, SCVMM, Azure Stack HCI, Azure Cloud, AWS

Application Virtualization Technologies: Citrix Presentation server 4.0, XenApp 5.0, Citrix XenApp 6.0 & 6.5, Citrix Xen mobile, Citrix desktop manager

Web Technologies: IIS, Tomcat

Backup & Storage Technologies: Netapp FAS 3250, 8060 series san storage, 3020 NAS storage, EMC VMAX, Rubrik, NetBackup

Email Infrastructure: Exchange 2010, Blackberry Enterprise Server 5.0/10.1, Office 365

Databases: Microsoft SQL servers

Processes: ITIL v2/v3, SOX compliance awareness

Tools: SCOM, SCCM, PowerShell, Service now, SCVMM, Turbonomic, Netwrix

Lead Consultant – US, 04/2012 to 06/2017 Infosys Limited

PNM Resources – Albuquerque, New Mexico

PNM Resources is an energy holding company based in the U.S. state of New Mexico.

I Provides Level 2 & 3 support for Windows Servers of 600+ servers, 50 VMware ESX hosts with 500+ VMs, Exchange Server 2010 Administration, Citrix XenApp 6.0 with 60 servers & managing the Datacenter of 225+ HP physical servers.

As a Team lead, I have made these key contributions,

oMigration of Citrix Metaframe, Citrix XenApp 5.0 servers to Citrix XenApp 6.0

oMigration of all windows 2003 Citrix legacy applications to Windows 2008 servers.

oImplementation of Single sign-on Accounts self-service feature

oScheduled automatic Citrix servers’ weekly maintenance activity.

oSet up Citrix Printer policy for mapping all client printers to the published Citrix applications like ArcFM

oDisaster recovery environment setup and DR tests for Citrix XenApp 6.0

oMigration of windows 2003 servers to windows 2008 and windows 2012

oManaging and updating firmware on Citrix NetScaler and access Gateway.

oScheduling and security update Patching on all windows servers using SCCM 2012

oManaging and upgraded the monitoring tool SCOM from 2007 to 2012.

Supports multiple Data Centers and have been fully involved in planning and implementation of Disaster Recovery processes for IT systems. Experienced with conducting DR tests every 6 months. Working on RFP’s, participating in workshops and working with pre-sales teams for business development related activities.

My experience includes technical solution design, effort estimation to handle delivery, giving client presentations, preparing questionnaires for due diligence, and conducting due diligence.

Infrastructure Project manager 09/2011 to 04/2012, Infosys Limited

Price Waterhouse Coopers – Tampa, Florida

PricewaterhouseCoopers is a multinational professional services network. It is one of the largest professional services firms in the world, and is one of the Big Four auditors, along with Deloitte, EY and KPMG.

My Client uses Web sphere Lombardi edition to host their Tax compliance application named “Tacoma”. The project involves the building of new environments, Upgrade, Application installation, delivery of environments and maintenance. My responsibilities are

oSingle point of contact for Infrastructure Scope in the program.

oPlanning and finalizing of project activities in consultation with PwC PM and Project Leads

oChange management, issue/risk management and mitigation in coordination with PwC Project Manager

oWork with Client service manager and offshore manager to monitor and control project activities

oResponsible for the Shift coverage

oCoordinating with different teams and stakeholders for the infrastructure planning and execution.

oParticipate in review meetings

oCo-ordinate with offshore team

Technology Lead 08/2007 to 09/2011, Infosys Limited

Service Corporation International, Houston, Texas

Service Corporation International is an American provider of funeral goods and services as well as cemetery property and services.

In this position, I was working from an offshore facility as an Offshore Team lead. Primary responsibilities included managing & monitoring the customer infrastructure. I was supporting all the technologies and infrastructure that I currently am working on,

oInstallation, Configuration and managing the various flavors of Windows based servers.

oCitrix Administration and End to end User support.

oEMAIL Administration, Blackberry Enterprise 5.0 Administration, VMware Administration, MOSS 2007 Administration and SCOM 2007 Administration

oDOCAVE SharePoint Backup Management

oDocumentum and Business Objects Applications Level 1 Support

oDatabase Management – Installation and Configuration of SQL 2005/2008

oWSUS Administration and Patch Management

oInstallation of all Business Software and configuration

oPeriodical Upgrade of Application soft wares like Serv U, DocAve and all Microsoft Office products

oHandling Day to day Operational Issues, troubleshooting issues and Preparing RCAs.

Engineer-Server Management/ Associate Engineer 10/2005 to 08/2007, Wipro Infotech Limited

Global Service Center, Remote Support management – Mysore, India

In this position, I was working on the Global management service center on Remote Server Administration for Professional & Premier Customers with Worldwide Enterprise network. Primary responsibilities included managing & monitoring the customer infrastructure and my responsibilities are

oSingle point of Contact for customers.

oHandling Escalated calls, Preparing MIS reports & review with Customer.

oHandling Problem & Change management calls, Supporting & trouble shooting MS Exchange servers 2003

oExchange server maintenance (Defragmentation), Supporting & trouble shooting MS Windows servers NT, 2000/2003

oPlanning, installation, implementation, and administration of windows 2000/2003 servers.

oPlanning, configuring, managing & trouble shooting AD.

oConfiguring, managing & trouble shooting DNS, DHCP, DFS & SUS.

oAntivirus & Patch Management for windows & Exchange servers.

oBackup & Restoration on both Windows & Exchange.

oMentoring new joiners by helping those on Technical & Process related issues.

oAdhering to the Quality process in ensuring Customer satisfaction & Enhancing service delivery.

Facility management Engineer/Trainee 10/2003 to 10/2005, Wipro Infotech Limited

Income Tax Department & Aviva Life Insurance– Bangalore, India

In this position, I was working on the client locations and supporting their infrastructure at one of their branch locations. my responsibilities are

oAdministrating Windows 2000 Server, Desktops & Laptops.

oUser Management & File Management.

oPerform workstation support including hardware integration and trouble shooting.

oConfigure & troubleshoot individual workstations for TCP/IP networking, Proxy configuration & Application issues.

oConfiguring & providing support for Lotus Mailing system.

oBackup management using Legato Networker.

oVendor Management.

oResolving complicated issues involving Virus protection & recovery, remote user connectivity, client upgrades & resource limitations.

oHelpdesk, Asset, Vendor, Desktop, Printer, Network & server Management.

oCall Closure, Call Closure over Phone & Escalated calls.

oManages Shift schedules, Backup Plan & Vendor Management.

oC-Sat Surveys, Quality of calls handled at site.

oTeam Handling (11 engineers & 9 locations) and customer reviews.

Education & Certifications

oBachelor of Engineering in Electrical and Electronics Engineering (4-year graduate degree) – 08/2002 from Manonmanium Sundaranar University, Tirunelveli, Tamilnadu state, India

oMicrosoft Certified Professional

oMicrosoft certified Exchange Server Administrator 2003 and 2010

oITIL V3 Foundation

oMicrosoft Certified Azure Server Administrator Associate (AZ – 104) & Azure Architect Design (AZ-304)

oInfosys internal trainings completed on Agile and Kanban

Personal information:

Name : Nambi Sivathiravia Perumal Vasagam

Phone: +1-925-***-****

Email : *******@*****.***

Visa : Valid H1B till Aug 2023(I140 approved)

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