Janitzia Fernandez

**** ** ***** ** ***** Miami Fl 33161

786-***-****

adqs31@r.postjobfree.com

I am a diligent and proactive person with great experience as a front desk and customer service agent. I have the ability to maintain a pleasant, positive, and courteous way of being. Able to greeting visitors, scheduling appointments, and handling administrative and clerical duties. Positive attitude and disciplined work ethic. Adept at answering phones, faxing, and filing. Proficient in MS Office (Word, Excel, PowerPoint and Outlook). Bilingual: English and Spanish; enjoy working with diverse people and able to multi-task

Professional Experience

Quikrete

Office Assistant

May-Nov 2021

Data entry

Schedule appointments for deliveries

Oceania Condo Tower III Association North Miami Beach 06/2018-01/2020

Welcome visitors, guests and vendors as they arrive

Handle telephone calls from outside callers and internal.

Answer renters’ or owners queries and assist in solving issues

Receive packages

ASG North Miami Beach 04/2018-06/2018

Manatee Condo Front Desk

Welcome visitors, guests and vendors as they arrive

Handle telephone calls from outside callers and internal.

Answer renters’ or owners queries and assist in solving issues

Receive packages

South Beach Group Hotels North Miami Beach 06/2017-04/2018

Welcome visitors, guests and customers as they arrive

Handle telephone calls from outside callers and internal.

Organize, confirm and conduct guest check-ins/check-outs

Secure payments and verify billing procedures

Answer guests’ queries and assist in solving issues

Assist guests to their rooms and other activities when requested

Answer telephones and provide information as requested

Days Inn & Suites Hotel- Front Desk North Miami Beach 04/2017-05/2017

Welcome visitors, guests and customers as they arrive

Handle telephone calls from outside callers and internal.

Organize, confirm and conduct guest check-ins/check-outs

Make room reservations following requests, changes and cancellations

Secure payments and verify billing procedures

Answer guests’ queries and assist in solving issues

Assist guests to their rooms and other activities when requested

Answer telephones and provide information as requested

Surf Style store - Sales Associate South Miami Beach 11/2015-04/2017

Hotel Camino Real - Front Desk Nicaragua 07/2010-05/2015

Welcome visitors, guests and customers as they arrive

Provide information asked for and direct them to the right departments

Assist visitors and customers to the right staff member

Handle telephone calls and direct them to the right recipient

Distribute incoming mail and manage outgoing correspondence

Schedule meetings and conferences

Hand out employee application, memos and notices

Hotel Las Colinas - Event Planner and Public Relations Nicaragua 02/2005-06/2010

Plan, coordinate and execute events – Oversee the planning and execution of logistics and operations for private meetings, conferences, road/trade shows and special events.

Manage all sorts of the event operations – Facility selection, contracting, pricing, transportation, accommodations, food and beverage selections and audio/visual service arrangements.

Supervise production of events – Work with event sponsors and internal/external teams on all aspects of planning the event.

Plan the event floor plan and its budget and produce the event materials and accessories.

Hotel Hilton - Guest Service Nicaragua 01/2000-01/2005

Organize, confirm and conduct guest check-ins/check-outs

Make room reservations following requests, changes and cancellations

Secure payments and verify billing procedures

Answer guests’ queries and assist in solving issues

Assist guests to their rooms and other activities when requested

Answer telephones and provide information as requested

University of Havana Cuba 09/ 1989- 12/ 1990

Faculty of Foreign Languages - Professor of English, as well as English Grammar and Writing.

•Responsible for teaching English, as well as English Grammar and Writing.

Education:

Ministry of Tourism – Hospitality and Tourism Course, University of Havana – Bachellor in English Language and Literature – Translation/Interpretation

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