Front Desk Office Assistant
Resume:
Janitzia Fernandez
**** ** ***** ** ***** Miami Fl 33161
*********@*****.**
I am a diligent and proactive person with great experience as a front desk and customer service agent. I have the ability to maintain a pleasant, positive, and courteous way of being. Able to greeting visitors, scheduling appointments, and handling administrative and clerical duties. Positive attitude and disciplined work ethic. Adept at answering phones, faxing, and filing. Proficient in MS Office (Word, Excel, PowerPoint and Outlook). Bilingual: English and Spanish; enjoy working with diverse people and able to multi-task
Professional Experience
Quikrete
Office Assistant
May-Nov 2021
Data entry
Schedule appointments for deliveries
Oceania Condo Tower III Association North Miami Beach 06/2018-01/2020
Welcome visitors, guests and vendors as they arrive
Handle telephone calls from outside callers and internal.
Answer renters’ or owners queries and assist in solving issues
Receive packages
ASG North Miami Beach 04/2018-06/2018
Manatee Condo Front Desk
Welcome visitors, guests and vendors as they arrive
Handle telephone calls from outside callers and internal.
Answer renters’ or owners queries and assist in solving issues
Receive packages
South Beach Group Hotels North Miami Beach 06/2017-04/2018
Welcome visitors, guests and customers as they arrive
Handle telephone calls from outside callers and internal.
Organize, confirm and conduct guest check-ins/check-outs
Secure payments and verify billing procedures
Answer guests’ queries and assist in solving issues
Assist guests to their rooms and other activities when requested
Answer telephones and provide information as requested
Days Inn & Suites Hotel- Front Desk North Miami Beach 04/2017-05/2017
Welcome visitors, guests and customers as they arrive
Handle telephone calls from outside callers and internal.
Organize, confirm and conduct guest check-ins/check-outs
Make room reservations following requests, changes and cancellations
Secure payments and verify billing procedures
Answer guests’ queries and assist in solving issues
Assist guests to their rooms and other activities when requested
Answer telephones and provide information as requested
Surf Style store - Sales Associate South Miami Beach 11/2015-04/2017
Hotel Camino Real - Front Desk Nicaragua 07/2010-05/2015
Welcome visitors, guests and customers as they arrive
Provide information asked for and direct them to the right departments
Assist visitors and customers to the right staff member
Handle telephone calls and direct them to the right recipient
Distribute incoming mail and manage outgoing correspondence
Schedule meetings and conferences
Hand out employee application, memos and notices
Hotel Las Colinas - Event Planner and Public Relations Nicaragua 02/2005-06/2010
Plan, coordinate and execute events – Oversee the planning and execution of logistics and operations for private meetings, conferences, road/trade shows and special events.
Manage all sorts of the event operations – Facility selection, contracting, pricing, transportation, accommodations, food and beverage selections and audio/visual service arrangements.
Supervise production of events – Work with event sponsors and internal/external teams on all aspects of planning the event.
Plan the event floor plan and its budget and produce the event materials and accessories.
Hotel Hilton - Guest Service Nicaragua 01/2000-01/2005
Organize, confirm and conduct guest check-ins/check-outs
Make room reservations following requests, changes and cancellations
Secure payments and verify billing procedures
Answer guests’ queries and assist in solving issues
Assist guests to their rooms and other activities when requested
Answer telephones and provide information as requested
University of Havana Cuba 09/ 1989- 12/ 1990
Faculty of Foreign Languages - Professor of English, as well as English Grammar and Writing.
•Responsible for teaching English, as well as English Grammar and Writing.
Education:
Ministry of Tourism – Hospitality and Tourism Course, University of Havana – Bachellor in English Language and Literature – Translation/Interpretation
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