Noncommissioned Officer Processing Clerk

JAMES LEWIS IMES

*** ******* ***** ************, ** 28314

Cell: 910-***-****

*****@**.**.***

SUMMARY

Focused and professional Human Resource Manager experienced in office management and staffing support. A talented team player and experience with training new hires, managing employee files and screening potential employees for hire. Adaptable and willing to go extra mile to learn new tasks and develop team spirit.

SKILLS

Crisis intervention

First aid and CPR certified

File and record maintenance

Ethical standards of conduct

Crisis Prevention Intervention (CPI)

Excellent problem solver

EXPERIENCE

UNITED STATES POSTAL SERVICE

Fayetteville, NC

Processing Clerk 11/06/2021 to 12/31/2021

Process all assigned mail within the Fayetteville Area.

Managed and process over 20,000 pieces of mail using machines that control the mail and zip codes.

CUMBERLAND COUNTY SHERIFF OFFICE

Fayetteville, NC

Assisted Shift Leader (Detention Officer) 05/20/2013 to 06/19/2021

Assigned inmates to open and appropriate housing units.

Exercised surveillance and control over 800 inmates.

Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.

Supervised a total between 25 to 32 officers within the Platoon.

SERVICESOURCE INTERNATIONAL INC.

Fayetteville, NC

Deputy Project Manager 05/01/2009 to 10/30/2011

Resolved inspection deficiencies promptly.

Updated and distributed weekly schedules.

Inspired team members by fostering positive environment and boosting employee confidence.

Employed extensive knowledge of all Microsoft Office products: Word- Excel, Access, PowerPoint

Microsoft Outlook and various other databases deadlines.

Identified issues and implemented appropriate solutions to deliver quick and effective remediation.

Communicated with clients, delivering timely and relevant status updates.

Aided senior leadership during executive decision-making process by delivering weekly compliance reports to identify process improvement or corrective action.

Brought in additional project personnel and resources to meet demands.

U.S. ARMY/FORT BRAGG

Fayetteville, NC

Senior Noncommissioned Officer 08/12/1987 to 07/01/2008

Senior Noncommissioned Officer, responsible for the Human Resource process of over 10 thousand military personnel.

Achieved 100 percent in regards to evaluations for myself and 30 other military personnel. Consistently over 20-year enlistment through outstanding job duty performance,.

Enhanced emergency preparedness procedures, commanding oversight and maintenance of tactical plans, equipment and weapons.

Maintained over $100.000 in equipment with no loss.

Led diverse training simulations to prepare teams for combat and emergency situations.

Provided excellent customer service and attention to customer satisfaction when face-to-face or through phone conversations.

Improved customer satisfaction by finding creative solutions to problems.

EDUCATION AND TRAINING

BACHELOR OF SCIENCE: BUSINESS ADMINISTRATION 12/2015

Kaplan University Global, Indianapolis, IN

ASSOCIATE OF APPLIED SCIENCE: SECURITY SERVICES ADMINISTRATION AND MANAGEMENT 02/2018

Purdue University Global, Indianapolis, IN

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