Dione Scott

*** ***** ** *** **-E

Byram Ms, ****2

[601] 941-9759

OBJECTIVE : To work in a structured environment that supports my previous training and skills, yet provides the provides the leadership for an advanced knowledge base. I am seeking the opportunity to be a part of an institution that supports teamwork, communications, and merited job advancement.

KNOWLEDGE,SKILLS, & ABILITIES:

Ability to evaluate financial and business indicators and translate data into actionable information to drive results.

Problem Solving and Decision Making to use rigorous logic and methods to solve problems with effective solutions.

Relationship Management: able to build constructive and effective relationships.

Planning and Priority Settings: demonstrate ability to set objectives, goals and organize work appropriately to meet and exceed goals along with strong organizational and time management skills.

Listening

Written and oral communication skills.

Excellent customer services skills, attentiveness, information retention, tact and diplomacy in dealings with both customers and employees.

Mathematical Skills

Strong communication, negotiation & organizational skills.

Detail –oriented with a high degree of accuracy.

Competence with computers, telephones,10-key calculators, and office machinery.

Ability to work in a fast-paced environment & under pressure as needed.

The ability to make sound decisions. This may include making on –the-spot decisions regarding customer transactions, weighting customer satisfaction issues with the company’s exposure to loss or fraud,and the ability to think through and rationalize decisions.

Relating to individuals at all levels. As unique situations present themselves, being sensitive to the company’s needs, customer and employee goodwill, and the public image.

Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus, and dependability in performance evaluations.

EDUCATION: Wingfield High School Jackson,MS

EXPERIENCE: Fred’s Store 2013-2017

Jackson, MS

Assistant Store Manager

Assist Store Manager in responsibility for the store

Consistently create a welcoming environment for customers by greeting and assisting; as well as quickly responding to inquiries and needs.

Demonstrate desired behavior for staff driving sales, handling difficult and/or complicated sales, cash management, inventory, follow-up with customers.

Assist Store Manager with providing a strong leadership presence and control in store, while ensuring that all customers receive good service and quality merchandise.

Utilize company tools to diagnose opportunities and develop action plans to improve performance.

Provide training needs and ongoing training opportunities to the team as needed.

Demonstrate company standards are met for the store and associate appearance at all times.

Plan, coordinate and execute all merchandise calendar direction, campaigns, and sales promotion in a timely manner .

Ensure all pricing, signage, and displays are correct.

Receive regular vendor deliveries and stock sales floor in a timely manner.

Responsible for company policies and procedures, including health, safety and security.

Preforms all duties as directed by supervisor.

Belks Department Store 2013-2014

Ridgeland, MS

Customer Service Associate /Trainer

Prepared for customers inquiries by studying products, services, and customer service processes.

Respond to customer inquiries by understanding inquiry, reviewing previous inquiries and response, gathering and researching information, assembling of information and answer.

Recorded customer inquiries by documenting inquiry and response in customers’ accounts.

Improves quality service by recommending improved processes and identifying new product and service applications.

Updates job knowledge by participating in educational opportunities.

Accomplishes customer service and organization mission by completing related results as needed.

Operated computerized cash register to conduct sales transactions, handle cash, and make change as required .

Sells merchandise and/or rents equipment.

Advises customers on merchandise price, features and/or fees and services.

Assists individual and/or institutional customers in the ordering and, as appropriate, delivery of merchandise.

Prepared routine daily reports such as sales, accounts receivable/payable orders, credit card receipts, and /or bank deposits.

JCPENNY DEPARTMENT STORE 05/2010-2013

Ridgeland,,MS

Customer Service Associate /Trainer

Responsible for maintain outstanding customer service as per Company standards, processing sales quickly, accurately and efficiently, cash register operations and safeguarding Company assets.

Ensured that each customer receives outstanding service by providing a friendly environment which includes:greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge, and all other aspects of customer service.

Maintained an awareness of all promotions and advertisements.

Accurately and efficiently ring up customers on registers and accurately maintain all cash and media at the registers.

Communication customers requests to management.

Enter all media from register into the tally program.

Resolve billing complaints by exchanging merchandise or adjusting bills or refunding the customer’s money.

Maintained orderly appearances of register area and supplies stocked and any other task assigned from time to time by manager.

Ability to process information /merchandise through register system, communicate with associates and customers .Having the ability to read, count, and write to accurately complete all documentation and operate all equipment necessary to preform job.

Physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and preform all functions set forth above .

Ability to work varied hours/days, including nights, weekends and holidays, as needed.

Maintaining the highest level of confidentiality with all information obtained.

Contribute to the fulfillment of the department and company objectives and goals, as well policies, procedures, and regulations.

Jackson Public School District 08/2005-01/2007

Jackson, MS

Data Entry Clerk

Prepared source data for computer entry by compiling and sorting information and establishing entry priorities.

Processed general reports and account source documents by reviewing data for deficiencies and resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.

Entered account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.

Verifies account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when information is incomplete; purging files to eliminate duplication of data.

Tests account system changes and upgrades by inputting new data and reviewing output.

Secured information by completing data base backups.

Maintained operations by following policies and procedures; reporting needed changes.

Maintains administrator’s confidence and protects operations by keeping information confidential.

Contributes to team efforts by accomplishing relate results as needed.

Rite Aid Drug Store 07/2003-09/2005

Madison, MS

Sales/Cashier

Ensured that each guest received outstanding guest service by providing a guest friendly environment which included greeting and acknowledging every guest, and maintaining standards, solid product knowledge and all other components of Guest Service.

Maintain an awareness of all product knowledge information, and sales and advertisements.

Assists in processing and replenishing merchandise monitoring floor stocks .

Adhere to all Company policies, procedures, and practices including signing pricing and loss prevention.

Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.

References available upon request

Contact this candidate