Support Representative Customer Service

Doneshia Carter

**** ********* **., *******, **. 300024 404-***-**** ************@*****.***

Professional Summary

High-energy, personable, and hardworking Customer Service, Phlebotomist or EKG Technician eager to launch career in Customer Service/Medical field. Excellent interpersonal communicator able to build confidence and trust with diverse patient populations. Demonstrated skills in administrative tasks such as charting, filing, scheduling, and accounting. Recognized for exceptional attention to detail, collaborative nature, and can-do attitude.

Skills & Abilities

Patient Relations & Education

Procedure Preparation

Charting/Recordkeeping

Vital Signs

Phlebotomy

Tracking blood samples

Updating patient records

Dressing wounds

Infection Control

Work History

Housekeeping 09/20-Current

WellStar Atlanta Medical Center-Atlanta, GA

Proper removal, placement and transporting of waste, recyclables, and other regulated materials.

Proper use of UV light devices.

Change out, removal, and replacement of medical containers.

Made beds, changed linens, and restock medical supplies.

Customer Service Representative 3/19-2/20

Axion Staffing by Insight Global- Atlanta, GA

Handled incoming, outgoing, and voicemail calls for Humana members.

Answered questions from members on how to use specific kits.

Mailed out and reordered kits for members.

Customer Support Representative I/Dispatcher 04/15 to 01/19

Ecova, Inc - Atlanta, GA

Provide phone and email support.

Review and respond to maintenance request, through PCMS and Verisae work order tool.

Create, modify, or cancel maintenance work orders by store personnel.

Manage maintenance work order que to make sure SLAs are being met.

Patient Sitter Companion 02/2012-03/2014

Caring Nursing Services- Marietta, GA

Supervising patients in my care without distractions.

Alerting nurses when patients needed assistance with meds, was hostile or vitals were low/high.

Close any accounts established for the property when notified a property has been disposed.

Provided emotional support and companionship to patients.

Monitored vital signs and detected changes in patients’ behavior or mood or condition.

Cumberland Medical Institute - Marietta, GA NHA Certified EKG Tech CPR/FR & BLS AHA NHA Certified Phlebotomist GED- Memphis Board of Education Clinicals- WellStar Powder Springs Medical Center-Powder Springs GA. 07/2021-09/2021

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