Security Supervisor Customer Service

Marquis Williams

Suitland, MD

I am a hard worker with great work ethic and very dependable.

Willing to relocate to: Washington, DC - Maryland - Virginia Authorized to work in the US for any employer

Work Experience

Security Supervisor

Sera Security - Bronx, NY

November 2019 to December 2020

assigned areas diligently.

● Conduct quality site inspections and Supervise day-to-day - Known for acting quickly in operations at sites. emergency situations and

● Collection of time sheets and reports as required. resolving conflicts in an effective manner.

● Engage, supervise and help train security officers.

- Works well in a fast paced

● Responsible for coaching, development, and support of security staff. environment.

● Maintain a professional attitude with all interactions with clients, - Great communication skills. employees and security officers. - Excellent organization skills.

● Must prepare written statements and investigations in a clear and - Profound ability to maintain concise manner. confidentiality of

● Investigate incidents and/or customer complaints and compile data information.

- Demonstrates ability to for accurate reporting. handle and resolve conflicts

● Ability to write effective and concise reports in neat, legible in an effective manner. handwriting. Security Supervisor

acacia security - Bronx, NY

May 2018 to December 2020

assigned areas diligently.

• Conduct quality site inspections and Supervise day-to-day - Known for acting quickly in operations at sites. emergency situations and

• Collection of time sheets and reports as required. resolving conflicts in an effective manner.

• Engage, supervise and help train security officers.

• Works well in a fast paced

• Responsible for coaching, development, and support of security staff. environment.

• Maintain a professional attitude with all interactions with clients, - Great communication skills. employees and security officers. - Excellent organization skills.

• Must prepare written statements and investigations in a clear and - Profound ability to maintain concise manner. confidentiality of

• Investigate incidents and/or customer complaints and compile data information.

• Demonstrates ability to for accurate reporting. handle and resolve conflicts

• Ability to write effective and concise reports in neat, legible in an effective manner. handwriting. Security Officer

Core Services Group - Brooklyn, NY

January 2019 to November 2019

Valid NYS Drivers License

Monitoring high risk populations in a residential facility setting.

- Licensed Guard Certification

● Ensure appropriate security services to ensure the safety of the

- CPR Certified residents, staff and visitors,

- Certificate of Fitness for

Signing client/guests, in and out of the facility. Coordinator of Fire Safety

● Conducting security screens of clients/visitors. and Alarm Systems in Ensuring facility sanitation and adhering to New York City fire safety

Homeless Shelters (F-80).

codes and facility emergency procedures.

- Certificate of Fitness for Fire

Implement appropriate fire safety measures, including fire safety Guard for Shelters (F-02)

training for staff and residents.

Licensed Guard Officer

The Plaza Center Nursing and Rehabilitation Center - Bronx, NY February 2017 to December 2018

EDUCATION

Regent High School Diploma,

● Ensure the security, safety and well-being of all personnel, visitors, White Plains - 2008 -GPA 3.5 and the premises.

● Provide excellent customer service, and adhere to all facilities services and operating standards.

● Remain in compliance with local, state and federal regulations.

● Immediately respond to emergencies to provide necessary assistance to employees and residents. Security Industry Specialist

SIS - New York, NY

August 2015 to February 2017

* Logged in incoming and outgoing transfers between boutiques.

* Logged Fed-Ex packages in and made the company's shipping department aware upon arrival.

* Generated a system to log all handbags to keep count and adjust counts throughout the day once the handbag has sold or been transferred.

* Created a zone chart to delegate each guards post for the day.

* Bag checked of all incoming and outgoing staff.

Youth Counselor

Lincoln Hall Boys' Haven - New York, NY

January 2014 to June 2016

Supervising residents when school is not in session and engaging residents in age appropriate activities.

* Maintaining a calm and therapeutic environment and ensuring safety and well-being of residents.

* Giving residents mentally stimulating exercises to help improve their memory or any other problem they might have.

* Spotting troubled teenagers and working closely with the resident before the problem gets out of hand as well as maintaining a proper report on every child given in my care. Education

High school diploma

Skills

• White Plains

• 2008 -GPA 3.5

• Security

• Conflict Management

Certifications and Licenses

First Aid Certification

CPR Certification

First Aid Certification

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