Warehouse Associate Desktop Support Tech support
Resume:
Theodore Topacio
Sun City, AZ *****
**********@*****.***
A hard-working, quick learning, highly educated, resourceful, team player who always improvises new methods and strategies to make work easier for the next associate to understand and grasp and put into practice!
Work Experience
Fulfillment Associate
Amazon Logistics - Glendale, AZ
March 2020 to January 2022
• Inbound receiving crew
• Sorted and scanned in Amazon packages and envelopes stacked them on pallets and loaded them onto the trailers parked on the dock.
Seasonal Worker at Macy's
Delivery Station/Sortation
September 2019 to October 2019
Performed cycle counts for all Macy's internal merchandise Warehouse Associate
Amazon Logistics - Phoenix, AZ
August 2018 to February 2019
Worked at this Amazon fulfillment center scanning sorting and loading and unloading trailers full of Amazon packages.
Inbound Receiving Crew
Coordinator at The TJX Companies, Inc.
November 2017 to April 2018
supervised the front end cashiers
City Carrier
United States Postal Service
August 2017 to September 2017
Assisted the mail delivery staff by sorting and delivering USPS mail. Rural Carrier Associate
United States Postal Service
November 2016 to January 2017
Sorting and delivering of US postal mail, flats, and packages. Sr. Firearms Sales Associate
The Exchange - Glendale, AZ
August 2016 to October 2016
I sold firearms to the military personnel inside the PX Cashier
Dollar Tree Stores - Sun City, AZ
November 2015 to June 2016
Performed cashier duties
Stocked the shelves with products
Inventory Associate
Walmart
March 2015 to July 2015
Unloading and stocking freight off the trucks
Technical Support
EDMC
September 2014 to November 2014
Student support for EDMC school websites
Premier Support Solutions Representative
Asurion
May 2014 to June 2014
Providing technical support for a wide range of mobile phones: 1. Android phones
2. iphones
3. Windows phones
4. Blackerry phones
Customer Service Representative
Peckham, Inc.
October 2013 to December 2013
provided general information on the 800 # line to inquiries regarding obtaining U.S. Passports for travel abroad domestically and internationally.
Impact Team Member
Jack in the Box
April 2013 to June 2013
maintenance, grill, fryers, front orders, drive thru Telemarketing Rep. for FedEx Sales Team
Revana
May 2012 to October 2012
Sold FedEx services to Small Business Owners
Warehouse Associate
Amazon
September 2011 to February 2012
pallet check-in, assisted the receive support team, inbound receiving dock crew Sales Associate
Walmart
June 2010 to November 2010
Assisted customers with their purchases on a daily basis Scanned department products for accurate inventory and performed shelf counts Checked expiration dates on pharmacy products, removed expired products from shelves and replenished shelves with new products.
Set up promotion displays as needed.
Technical Client Services Rep
Schwab Advisor Services
November 2007 to June 2008
Provided technical assistance and troubleshooting of technical problems to Schwab's financial advisors who utilized the
Schwab Institutional website on a daily basis for such things as: downloading data reports, uploading management fees, web trading, and login issues.
Worked with Microsoft Office (Word, Excel, Powerpoint, Access) and Outlook. The Windows Operating Systems I worked with were: Windows Vista, Windows XP, and Internet Explorer.
Helpdesk/technical Support
Verizon Business Markets - Phoenix, AZ
January 2004 to January 2007
Various Companies in New Jersey and Arizona for a number of Temporary Agencies such as; RESPONSIBILITIES AS AN I.T. CONTRACTOR:
Basic Customer Service & Data Entry, basic filing of records, conducting Inbound and Outbound Calls to their clients and customers as well as responding to emails, Technical Troubleshooting from start to resolution, Active Directory administration, Remote technical assistance via different remote access software to solve technical issues, re-imaging of Dell laptops & desktops, HP Printer repair and maintenance, Windows and Microsoft Outlook support, performing wireless setups, cell phone support, and solving hardware issues as well. Cashier and General Merchandise Clerk
STOP & SHOP, INC.
February 2003 to November 2003
In charge of customer purchases (check-out) at the front-end as a cashier. Trained to stock, maintain, and price the general merchandise aisles. Education
Bachelor of Science in Marketing Management
Saint Peter's College - Jersey City, NJ
September 1990 to August 1994
High School Diploma
Bloomfield High School - Bloomfield, NJ
September 1986 to June 1990
Skills
• Help Desk
• Microsoft Windows
• Technical Support
• Computer Networking
• Android
• Leadership
• Customer support
• Software Troubleshooting
• Operating Systems
• Network Support
• Desktop Support
• Active Directory
Links
https://www.linkedin.com/in/theodore-topacio-8a840a45
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