Sales Associate Customer Care
Resume:
Done Stacy Yaro - Resume 4-13-20 (9 of 9)
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Stacy Yaro
North Tonawanda, NY 14120
*********@*****.***
SUMMARY of SKILLS
+ Excellent communications skills.
+ Problem solver and team player.
+ Organized, friendly and hard-working.
+ Ability to work with multiple systems/programs at once.
+ Knowledge of HIPPA, NYSDOH, MTM, NCOA and CMS.
+ Computer: Microsoft Word, Excel, Internet and Windows
applications.
EXPERIENCE
Univera HealthCare, Buffalo,
NY 2019 — Pres
Medicare Customer Care Advocate
+ Provides concierge service to customers and business partners.
+ Documents, researches, interprets and responds to customer
inquiries in a professional manner.
+ Utilizes appropriate resources to resolve customer inquiries
accurately and efficiently.
+ Provides benefit quotes, answers billing questions, and reviews
claims.
+ Mails claims forms, small estate forms, ID cards and PHI
forms.
+ Coordinates with healthcare providers to fix billing mistakes.
+ Maintains strong knowledge of company products and services.
+ Utilizes Facets, InstaMed, Lotus Notes, Wipro, Medicare
Library and other systems.
Macy’s Department Store, Amherst,
NY 1997 — 2019
Senior Sales Associate
+ Maintained constant presence on sales floor to address
customer needs.
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