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Customer Service Content Writer

Location:
Saint Johns, FL
Posted:
April 13, 2022

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Resume:

Kathryn Sands

*** ******* **** ****, ************, FL 32259

904-***-****

adqrxo@r.postjobfree.com

OBJECTIVE

To obtain a career that allows for upward mobility and capitalizes on my strong bartending skills, excellent written and verbal communication skills, creativity, and results oriented, entrepreneurial spirit.

EDUCATION —

EXPERIENCE

Florida State College at Jacksonville.

Associate in Arts with an emphasis in secondary education. Degree completed July of 2018.

3.6/4.0 GPA (Dean’s List)

University of North Florida. Bachelor of Arts with an English major, film minor, and emphasis on secondary education courses. Degree completion July 22, 2020.

3.8/4.0 GPA (Dean’s List)

ServSafe Certified, 2016-2021

Trained in Facilitating Dialogue, 2017

Assisted in organizing a TEDxFSCJ: Women in Poverty talk, 2016-2017

Etsy shop owner 2017-present

Expert at marketing

All products designed and produced in house

Accomplished documentary filmmaker

One year of grant writing experience

Adept in Word, Excel, PowerPoint, Graphic Design, Adobe Photoshop, and Premier Pro.

Customer Service Experience in Various Restaurants (2015-2022)

Waitressed at True Food Kitchen from January-present.

Bartended at a Golf Club for 2 years in Jacksonville.

Waitressed at Brickstone Pizza for a year and a half and Saucy Taco for 8 months.

Managed the 2ND busiest Arby’s in South Jacksonville.

Promoted to shift manager after working as a team member for a year.

Top 10 percentile in customer survey responses.

Responsible for training over twenty employees.

Coordinated training every quarter for team members on new sandwiches.

Employee of the month twice in a year.

Handled eight tables in a forty-five-seat dining room.

Handles thirty-five seat dining room.

Upsells menu items and answers menu questions.

KEY SKILLS —

COMMUNICATION

Extensive knowledge of Point of Sale Systems

Exceptional writing and reading skills

Coordinated shift responsibilities

Adept in Microsoft Word, PowerPoint, and Excel

Detail oriented, including accurate record keeping

Knowledge of ELA standards

Creative lesson plans

Superb customer service skills

Relates and connects to students professionally

It may be unusual to find someone who has both outstanding verbal and written communication skills, but I am that person. With my natural leadership abilities, I am often selected as the group leader for projects. Because of my attention to detail, commitment to meeting deadlines, and adherence to the requirements of the task, I have been successful in college and work.

REFERENCES

Mr. Jason Bloom, adqrxo@r.postjobfree.com; 904-***-****

Ms. Rachel Duff, adqrxo@r.postjobfree.com; 904-***-****

Mrs. Sarah Minnis, adqrxo@r.postjobfree.com; 904-***-****



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