Customer Service Content Writer
Resume:
Kathryn Sands
*** ******* **** ****, ************, FL 32259
*************@*****.***
OBJECTIVE
To obtain a career that allows for upward mobility and capitalizes on my strong bartending skills, excellent written and verbal communication skills, creativity, and results oriented, entrepreneurial spirit.
EDUCATION —
EXPERIENCE
Florida State College at Jacksonville.
Associate in Arts with an emphasis in secondary education. Degree completed July of 2018.
3.6/4.0 GPA (Dean’s List)
University of North Florida. Bachelor of Arts with an English major, film minor, and emphasis on secondary education courses. Degree completion July 22, 2020.
3.8/4.0 GPA (Dean’s List)
ServSafe Certified, 2016-2021
Trained in Facilitating Dialogue, 2017
Assisted in organizing a TEDxFSCJ: Women in Poverty talk, 2016-2017
Etsy shop owner 2017-present
Expert at marketing
All products designed and produced in house
Accomplished documentary filmmaker
One year of grant writing experience
Adept in Word, Excel, PowerPoint, Graphic Design, Adobe Photoshop, and Premier Pro.
Customer Service Experience in Various Restaurants (2015-2022)
Waitressed at True Food Kitchen from January-present.
Bartended at a Golf Club for 2 years in Jacksonville.
Waitressed at Brickstone Pizza for a year and a half and Saucy Taco for 8 months.
Managed the 2ND busiest Arby’s in South Jacksonville.
Promoted to shift manager after working as a team member for a year.
Top 10 percentile in customer survey responses.
Responsible for training over twenty employees.
Coordinated training every quarter for team members on new sandwiches.
Employee of the month twice in a year.
Handled eight tables in a forty-five-seat dining room.
Handles thirty-five seat dining room.
Upsells menu items and answers menu questions.
KEY SKILLS —
COMMUNICATION
Extensive knowledge of Point of Sale Systems
Exceptional writing and reading skills
Coordinated shift responsibilities
Adept in Microsoft Word, PowerPoint, and Excel
Detail oriented, including accurate record keeping
Knowledge of ELA standards
Creative lesson plans
Superb customer service skills
Relates and connects to students professionally
It may be unusual to find someone who has both outstanding verbal and written communication skills, but I am that person. With my natural leadership abilities, I am often selected as the group leader for projects. Because of my attention to detail, commitment to meeting deadlines, and adherence to the requirements of the task, I have been successful in college and work.
REFERENCES
Mr. Jason Bloom, ******@************.***; 904-***-****
Ms. Rachel Duff, *****@************.***; 904-***-****
Mrs. Sarah Minnis, *******@*********.***; 904-***-****
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