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Service Representative Customer

Location:
Windsor, ON, Canada
Posted:
April 13, 2022

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Resume:

Hannah Scheffler

Windsor, ON

adqrxg@r.postjobfree.com

+1-226-***-****

Work Experience

Line Cook

Penalty Box - Windsor, ON

September 2021 to November 2021

• Cook, cut & garnish chicken for chicken delights

• Clean & maintain char-grill

• Operate char-grill

• Operate Hot box

• Occasionally operate deep fryers

• Occasionally prepare sides & plating

• Responsible for cleaning, flipping and sanitizing stations

• Responsible for prepping salad station, pita station & deep fryers for operation

• Responsible for end-of-night cleaning & closing procedures & sanitization General Labourer/Machine Operator

AGS Automotive Systems - Windsor, ON

January 2019 to August 2019

• Run laser press machine to weld parts to completion

• Responsible for maintaining daily records of products produced, defects & broken parts

• Responsible for packing completed parts for shipment

• Worked various other cells as well as laser press

• Responsible for keeping work areas clean & free safety hazards Sales Representative

Virgin Mobile - Windsor, ON

March 2018 to August 2018

• Assisted members with selecting new devices and plans to fit their needs

• Worked POS system, checked current promotions and offers daily on internal systems

• Up-sold products and held responsibility for meeting personal sales targets

• Received highest member survey results in the first quarter of the year at 97% satisfaction

• Received highest multi-post phone line activations in the first quarter of the year at 19% Sander/Taper

Southwest Customs (contract) - Windsor, ON

May 2017 to September 2017

Sanded various automotive parts such as hoods, trunks and completed vehicles to be painted Taped various automotive parts to be painted

Utilized hand sanders, buffers & motorized sanders Racked parts to be placed on shelving units

General clean-up occasionally

Line/Prep Cook

Mamo Burger Bar - Windsor, ON

February 2017 to May 2017

• Assisted with preparation of food, ingredients & followed recipes

• Responsible for cleaning and maintaining dishes, kitchen and prep stations

• Operated industrial flat-top grill & meat slicer on daily basis, periodically operated industrial smoker.

• Responsible for closing burger station, flat-top grill & deep fryer stations Customer Service Representative

Hinduja Global Solutions - Windsor, ON

May 2016 to October 2016

• Assisted customers with billing inquiries and questions regarding products and services

• Effectively communicated with customer to ensure discrepancies resolved in a professional manner

• Properly utilized computer programs to review plans, assist customers and record outcomes Customer Service Representative

Sutherland Global Services - Windsor, ON

October 2014 to April 2015

• Trained new employees in metric attainment, communication and interpersonal skills

• Received Certificate of Diligence for leadership and high level performance

• Designated as top scorer in metric attainment, assisting team with attaining first place in performance level

Education

Secondary School in OSSD (completed)

St Michael’s Adult Continuing Education - Windsor, ON October 2017 to January 2018

Skills

• Customer Support

• Inventory

• Cash Handling

• Retail

• Sales

• Assembly Line

• General Labor

• Factory

• Cooking

• Food Safety

• Restaurant Experience

• Culinary Experience

• Food Handling

• Food Preparation

• Meat Cutting

• Cleaning Experience

• Kitchen Experience

• POS

• Packaging

• Upselling

Awards

Top Voice Scores - Virgin Mobile

July 2018

Awarded highest customer survey scores for the first quarter of the year at an average of 97% Top Multi-Post - Virgin Mobile

July 2018

Awarded highest obtaining of multiple phone line 2 year contract new activations in the first quarter of the year at 19%

Additional Information

SUMMARY OF SKILLS

• High attention to detail

• Strong communication skills

• Self-motivated, work well independently or as part of a team

• Sharp, quick learner; proven ability to adapt quickly to challenges or changes

• Goal oriented & results-driven

• Takes initiative in job related duties



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