Service Representative Administrative Assistant

ASHLEE COTTRELL

******.********@*****.*** 571-***-**** Leesburg, VA 20175

Summary

Upbeat individual boasting a career catering to guests through effective service and assistance. A highly trained Guest Services Associate known for tactfully managing issues and finding the best solutions.

Skills

Guest Service and Assistance

Reservations Management

Calendar and Scheduling Software

Guest Check-In and Check-Out

Customer Rapport

Problem Anticipation and Resolution

Administrative Skills

Experience

European wax center Leesburg, VA

Guest Service Agent

07/2021 - 12/2021

Handled payment processing and provided customers with receipts and proper bills and change.

Managed guest check-in and check-out procedures, reservations and payments.

Corrected guest issues promptly with knowledgeable and friendly service.

Responded to guests, including email, telephone and in-person inquiries.

Mentored new staff on correct procedures, compliance requirements and performance strategies.

Easy Rest Adjustable Beds Baltimore, MD

Administrative Assistant

09/2020 - 07/2021

Organized and maintained filing and document management systems by coordinating, archiving and purging files.

Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.

Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.

Answered phones to direct callers, schedule appointments and provide general office information.

Reviewed customer financial data to ascertain level of risk involved for extending credit.

Avis Rental Car Hanover, MD

Guest Service Representative

06/2018 - 03/2020

Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.

Handled payment processing and provided customers with receipts and proper bills and change.

Welcomed large volume of guests and improved overall customer service.

Input customer data into reservation systems and updated to reflect car changes.

Education and Training

Cortiva Institute Hanover, MD

Trade School in Aesthetics

03/2021

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