Customer Service Switchboard Operator

Denise Leal **** Timberlake Avenue Spring Hill, FL 34606 352-***-**** ************@******.***

Skills and Experience :

Access Healthcare

(June 2021 - present)

Front Desk / Telephone Operator: pa ent services, electronic medical records research, appointment se ng and confirma ons, health insurance referrals and authoriza ons, Faxcom distribu on, email delega on, televisit preps, and day-to-day clerical du es.

Habitat for Humanity, 19450 Cortez Boulevard Brooksville, FL 34601

(October 2018 - March 2021)

Dona ons Coordinator / Dispatcher: main switchboard opera on, appointment se ng, events coordina on, merchandising, social media content crea on, cashier, email screening and priori zing and department management.

The Unstoppers Plumbing, 838 E. Jefferson Street Brooksville, FL 34601

(February 2018 - July 2018)

Dispatcher, Office Assistant: Service Bench, Field Pro Max, Quickbooks, Microso Office emails, recep onist, purchasing, customer service, collec ons, data entry, and bank deposits. Faneuil, 8306 Laurel Fair Circle Suite 100 Tampa, FL 33610

(February 2017 - January 2018)

Toll Collector on the Suncoast Parkway Florida Turnpike Enterprise: customer service, computerized cash register, handling large amounts of cash, reconciling incoming cash, and daily cash deposits. Cabinet Warehouse Plus, 13369 Cortez Blvd Brooksville, FL 34613

(October 2015 - October 2016)

Office Manager: recep onist, customer service, dispatching, human resources, accounts payable and receivable, purchasing, returns, Word Perfect, Excel, and Quickbooks Bobby's World Party Central, Staten Island, NY 10308

(January 2010 – November 2012)

Event Planner: recep on, booked venues, customer service, client sa sfac on, and setup of scheduled events. Hea ng Control Service, Staten Island, NY 10312 (May 1991 – Jan. 2010) Business Manager; dispatching of service loca ons for technicians, recep on, switchboard, customer service and client sa sfac on, accounts payable, accounts receivable, payroll and human resources. Standard & Poors Corp., 25 Broadway New York NY (May 1980- March 1984) Switchboard Operator & Recep onist: answering heavy volume switchboard, gree ng clients.