Operations Manager Customer Service
Resume:
ABRAHAM WESLEY
Overland Park, KS 66223
Reliable warehouse operations manager professional offering 10+ years of experience managing shipping, receiving and inventory operations. Well-versed in inventory audits and product staging. Dedicated to accurate record-keeping, work site safety and timely issue resolution. Successful in overseeing employee training and day-to-day performance with a priority on safety, accuracy, efficiency and company protocols. Expert in maintaining accurate records and inventory counts.
Warehouse Operations Manager, 12/2017 to 08/2021 / 5-Star Interior Services – Paramount, CA
● Experience in managing distribution system of warehouse and monitoring efficient working of staff
● Managed over $75MIL in inventory and 173 employees in 85,000 square-foot warehouse for manufacturing and distribution company.
● Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
● Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
● Conducted inventory audits with 95% accuracy following company procedures.
● Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
● Maintain communication with CEO and board of directors. Assistant Operations Manager, 08/2007 to 11/2017 / Lawson Industries – Atlanta, GA
● Staffing, training, adherence to safety regulations and well-timed customer service.
● Purchasing of products needed for manufacturing and shipping.
● Negotiate with vendors
● Assisted in expansion of distribution from 3 states to 37 states.
● Managed the day-to-day operations of warehouse and staff.
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