IT Support Engineer
Resume:
MARIEL LOVE P. PALAFOX
IT SUPPORT ENGINEER
CCNA
PROFILE
An IT professional experienced in IT
administration and network
implementation in both enterprise
and commercial environment.
Skilled in providing IT support in
desktop, network and system
administration.
CONTACT
• *****************@*****.***
• www.linkedin.com/in/mariel-
lovepalafox
• 15A Madresilva St., Roxas
• Quezon City
CERTIFICATES
• CISCO CERTIFIED NETWORK
ASSOCIATE
• FORTINET NSE 1 & 2
NETWORK SECURITY ASSOCIATE
PROFESSIONAL EXPERIENCE
IT SUPPORT ENGINEER
GRAVITY SYSTEMS, INC.
SEPTEMBER 2020 – PRESENT
• IT Support to several U.S. companies (MSP)
• Manage and monitor networking devices – router,
firewall, switches
• Desktop, server and network troubleshooting and
maintenance
• Respond to inbound requests via phone and email
• Create documentation
Awards and Citations:
• 7-time recognized as employee of the month for highest billable hours and high-level of dedication
Projects Delivered:
• Deployment of several managed Meraki switches and access points, and SonicWall Firewall
• Documentation of Network Topology
• Several client AD profile migrations
• Deploy workstations and configure 8x8 phones
SALES ENGINEER (PRE/POST)
BEACON SOLUTIONS, INC.
MARCH 2019 – JUNE 2020
• Provide IT solution design based on customer’s
requirements
• Scoping and assessment of customer’s IT requirements
• Project monitoring, delivery and implementation
Projects Delivered:
• Part of the network team to deploy a network for a State University – Ruijie Switches and Access Points
• Supported the upgrade and migration of Sophos UTM to XG
• Network design for an LGU’s Business Center
INSIDE SALES ENGINEER
EMERSON ELECTRIC ASIA – ROHQ, LTD.
NOVEMBER 2014 – JANUARY 2018
• Sales and logistics administration supporting EMEA
• Technical support for Remote Monitoring System
Awards and Citations:
• Most promising award for F.Y. 2015 and 2016
• Multiple Voice of the Customer Awards
SKILLS AND TECHNOLOGY
• ROUTING AND SWITCHING –
Meraki, EdgeWater
• FIREWALL - SonicWALL
• MS OFFICE MANAGEMENT
• AZURE/O365
• CONNECTWISE
• ITGLUE DOCUMENTATION
• AWS
CONTINUOUS PROFESSIONAL
DEVELOPMENT
• MS-900 AND AZ-900 TRAINING
• CCNP - ENCOR
• SONICWALL NSA
• AWS CLOUD PRACTICIONER
AND SOLUTIONS ARCHITECT
SENIOR TECHNICAL SERVICE ENGINEER
MOBILE FUTURE, INC
OCTOBER 2013 – NOVEMBER 2014
SERVIMAX TECHNOLOGIES, INC
JULY 2010 – OCTOBER 2013
• Front-end technical support to Dealers and End-users
• Diagnose and repair consumer products (Desktops, Laptops, Speakers, Monitors)
Projects Delivered:
• Process management for incoming O+ mobile phones
• Manage 2 teams of 7 technicians to process and repair O+ mobile phones
EDUCATION
BACHELOR OF SCIENCE IN COMPUTER
ENGINEERING
SAINT MARY’S UNIVERSITY
BAYOMBONG, NUEVA VIZCAYA
APRIL 2010
• DEAN’S LIST SY 2007-2010
• LIKHA AWARDE FOR THESIS
CCNA ONLINE COURSE
MNET SOLUTIONS - ONLINE
QUEZON CITY
FEBRUARY 2020
Contact this candidate