MARIEL LOVE P. PALAFOX

IT SUPPORT ENGINEER

CCNA

PROFILE

An IT professional experienced in IT

administration and network

implementation in both enterprise

and commercial environment.

Skilled in providing IT support in

desktop, network and system

administration.

CONTACT

• adqrnm@r.postjobfree.com

• www.linkedin.com/in/mariel-

lovepalafox

• +63-935-***-****

• 15A Madresilva St., Roxas

• Quezon City

CERTIFICATES

• CISCO CERTIFIED NETWORK

ASSOCIATE

• FORTINET NSE 1 & 2

NETWORK SECURITY ASSOCIATE

PROFESSIONAL EXPERIENCE

IT SUPPORT ENGINEER

GRAVITY SYSTEMS, INC.

SEPTEMBER 2020 – PRESENT

• IT Support to several U.S. companies (MSP)

• Manage and monitor networking devices – router,

firewall, switches

• Desktop, server and network troubleshooting and

maintenance

• Respond to inbound requests via phone and email

• Create documentation

Awards and Citations:

• 7-time recognized as employee of the month for highest billable hours and high-level of dedication

Projects Delivered:

• Deployment of several managed Meraki switches and access points, and SonicWall Firewall

• Documentation of Network Topology

• Several client AD profile migrations

• Deploy workstations and configure 8x8 phones

SALES ENGINEER (PRE/POST)

BEACON SOLUTIONS, INC.

MARCH 2019 – JUNE 2020

• Provide IT solution design based on customer’s

requirements

• Scoping and assessment of customer’s IT requirements

• Project monitoring, delivery and implementation

Projects Delivered:

• Part of the network team to deploy a network for a State University – Ruijie Switches and Access Points

• Supported the upgrade and migration of Sophos UTM to XG

• Network design for an LGU’s Business Center

INSIDE SALES ENGINEER

EMERSON ELECTRIC ASIA – ROHQ, LTD.

NOVEMBER 2014 – JANUARY 2018

• Sales and logistics administration supporting EMEA

• Technical support for Remote Monitoring System

Awards and Citations:

• Most promising award for F.Y. 2015 and 2016

• Multiple Voice of the Customer Awards

SKILLS AND TECHNOLOGY

• ROUTING AND SWITCHING –

Meraki, EdgeWater

• FIREWALL - SonicWALL

• MS OFFICE MANAGEMENT

• AZURE/O365

• CONNECTWISE

• ITGLUE DOCUMENTATION

• AWS

CONTINUOUS PROFESSIONAL

DEVELOPMENT

• MS-900 AND AZ-900 TRAINING

• CCNP - ENCOR

• SONICWALL NSA

• AWS CLOUD PRACTICIONER

AND SOLUTIONS ARCHITECT

SENIOR TECHNICAL SERVICE ENGINEER

MOBILE FUTURE, INC

OCTOBER 2013 – NOVEMBER 2014

SERVIMAX TECHNOLOGIES, INC

JULY 2010 – OCTOBER 2013

• Front-end technical support to Dealers and End-users

• Diagnose and repair consumer products (Desktops, Laptops, Speakers, Monitors)

Projects Delivered:

• Process management for incoming O+ mobile phones

• Manage 2 teams of 7 technicians to process and repair O+ mobile phones

EDUCATION

BACHELOR OF SCIENCE IN COMPUTER

ENGINEERING

SAINT MARY’S UNIVERSITY

BAYOMBONG, NUEVA VIZCAYA

APRIL 2010

• DEAN’S LIST SY 2007-2010

• LIKHA AWARDE FOR THESIS

CCNA ONLINE COURSE

MNET SOLUTIONS - ONLINE

QUEZON CITY

FEBRUARY 2020

Contact this candidate