Customer Service Representative
Resume:
LaShima Murdock
Fuquay Varina NC 27526
*********@*****.***
Objective
Motivated business professional that has an ambition to succeed in any given environment. I am seeking a position in which I can plan and coordinate government contracts and agency agreements.
Professional Experience
Customer Service Professional July 2019-Present
Blue Cross Blue Shield NC
●Identify and obtain information and records from customers, members, providers and/or employer groups to correct/update information, claims and membership records when necessary.
●Recognize patters of inconsistent and inaccurate claims filing practices among customers and provides.
●Work collaboratively with Sales, Healthcare and Network Management partners to further optimize customer and provider relations.
●Identify and communicate process, product, or systems improvement opportunities to improve the overall stakeholder experience.
Patient Experience Specialist Nov. 2017-June 2019
Areotek/Trial Card
●Provide website navigation support, update customers’ accounts, and provide insight to more affordable medication options.
●Provide customer service TrialCard programs to pharmacists, physicians, consumers, and sales representatives.
●Leads stakeholders through the patient experience in order to realize brand access.
●Enhances organization reputation by accepting ownership for accomplishing new and different requests.
Customer Service Representative May 2017-July 2017 Regional Finance/Office Team
●Build and establish a positive, trusting relationship with clients to ensure continued client patronage and satisfaction.
●Serve as a point of contact for customer facing inquires and complaints by working with various subject matter experts.
●Maintain records of customer interactions and transactions, recording details of inquiries and complaints.
Health Advisor July 2014-Sept 2015
United Health Care
●Provided members health benefits
●Contacted Health Care providers regarding members claims
●Assisted members during open enrollment
Customer Service Representative Aug 2013-May 2014 Time Warner Cable
●Resolved billing complaints by performing activities such as exchanging merchandise and billing adjustments
●Kept detailed and accurate records of customers interactions and transactions
●Conferred with customers to provide information about products and service
Customer Service Representative May 2010-Oct 2012 Seterus/IBM
●Escrow accounts for taxes and insurance to ensure that correct insurance is placed on the accounts so there would be no forced place insurance on their accounts
●Corrected tax error if taxes where to go up or down
●Conducted wire transfers transactions to process payments in order to prevent foreclosure
Education
Marshall University Aug 1999-May 2001
Marketing and Management
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