Customer Service Data Entry

*** ***** ****, *********, ** 224-***-**** ********.************@*****.***

Barbara Barclay

Objective

Seeking a position where I can maximize my 5+ years of management, quality assurance, program development, and training experience

Experience

06/2019-Current

Illinois Gaming Systems/J&J Ventures

Naperville, IL

12/2015-Current

T & T Management Group

Carol Stream, IL

Operations Manager

Set tools and objectives for departments or units

Develop budgets and ensure department adheres to it

Participate in developing policies and procedures

Manage staff

Hire, train, and terminate workers as needed

Determine salary brackets

Handle employee relations

Attend and preside over meetings

Maintain employee records

Manage and direct overall operations

Set goals for each department

Clearly communicate goals to department heads

Measure the success of each department

Manage support staff

Delegate responsibility

Generate and present reports on departmental goals

Reconcile safe receipts with cash flow

Motivate and encourage employees

Work with marketing to generate promotions

Ensure high customer and client satisfaction

Solicit customer feedback

Ensure inventory is stocked and consistently replenished

Promote company's mission and values

Set district and regional goal

Instruct food management certification classes and proctor exams

07/2010- 06/01/2015

Kotierra Tree

Zion, IL

Ground Work/ Secretarial

Make appointments with customers

Prepare invoices for customers

Data Entry input to track jobs

Calculate estimates for potential customers

Did ground work; roping, cutting, stacking, raking

10/2012-12/2012

LTD Commodities

Bannockburn, IL

Order Taker/ Status

Answer incoming calls for customer orders

Answer incoming calls for customer status on orders

Seasonal Position

Data Entry for customer information

09/2007- 08/2010

TicketsNow

Crystal Lake, IL

Production Management

Verified productions before made active on the website for sale to the public

Customer Service; answering incoming phone calls assisting customers and brokers

Trained customer service staff in Texas

Balanced accounts receivable report

Data Entry input for customer information and notes on all conversations

06/2007- 09/2007

Matthews Employment Agency

Waukegan, IL

Customer Service Clerk

Temporary position with Drummond American

Delivered incoming mail

Prepared outgoing mail

Reviewed orders for accuracy

Billed orders after shipping

Updated call summary reports

Worked the switchboard during receptionist breaks and vacations.

11/2006-09/2007

Jacks Pizza and Burgers

Waukegan, IL

Phone Clerk

Answered incoming calls and took orders

Packaged orders for pickup and delivery

Sent drivers out with orders

Greeted customers

Waited on Tables

Prepared restaurant for opening

Cleaned restaurant and night for closing

11/2004-04/2007

Hewitt Associates

Lincolnshire, IL

Customer Service Associate

Answered incoming calls and counseled participants on 401K, Pension, and Healthcare benefits.

Input data from all calls on system

Handled incoming calls that were escalated beyond original customer service representative.

Worked on special projects assigned by managers.

08/1994-03/2001

Washington Mutual Home Loans, Inc

Vernon Hills, IL

Processing Supervisor

Managed 10 permanent staff members in the temporary closing unit

Wrote and administered employee reviews

Interceded on problem loans and worked with customers to resolve processing and closing issues

Audited staff loan files

Created and maintained weekly statistics and monthly reports

Lead Specialist-Acquisition Department

Balanced reports for GNMA and Acquisitions

Contacted previous lenders, title companies, and other outside vendors to obtain outstanding documents

Researched unresolved issues to find solutions

Answered questions from fellow staff members

Lead Specialist-Correspondent Unit

Reviewed correspondent documents for errors and entered data into dummy system

Generated and balanced reports

Researched unresolved issues to find solutions

Answered questions from correspondent lenders and fellow staff members

Lead Specialist-Modification Unit

Balanced reports for GNMA, PNC Mortgage Securities and Special Loans

Resolved modifications that had no response from borrowers

Researched unresolved issues to find solutions

Answered questions from fellow staff members

08/1988-1991

Wags Restaurant

Vernon Hills, IL

Shift Supervisor

●Ensure food is prepared to standards

● Reconcile cash at the shift change

●Assist staff where needed

●Maintain company sanitation, safety, and security procedures

●Ensure that kitchen is stocked and clean for incoming shift

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