Customer Service Front Desk

Isauris Mena

**** ** *** ******

Lauderhill, Florida 33311

Cell: (917) - 335-5008

Email: *********@*****.***

EXPERIENCE:

**/** - ******* * ***** South Beach Miami Beach, Florida Guest Service Agent

• Assist the front desk agents with the check in/out process of the guests.

• Delegate bellman traffic to deliver luggages and personal items promptly and

systematically.

• Assist guest relations with special services for VIP guests.

• Booking private livery services to and from the hotel..

02/08 - 01/19 Double Tree Guest Suites by Hilton

Doorman/Bellman New York, NY • Consistently providing the best customer service to all of our guests.

• Communicating effectively with all team members, assuring all guest requests are fulfilled.

• Assuring that all luggage and the guests' personal items get handled and delivered efficiently.

• Booking guests livery services to and from the hotel, making sure guests enjoyed their stay at our property.

12/05- 02/08 Double Tree Guest Suites by Hilton New York, NY Security Officer

• Assuring Guest show key cards before entering the facility after a certain time. • Responsible for patrolling and maintaining the vertical patrol slips for

management.

• Responsible for providing incidental report for team member and guest as well. • Documenting information in logbook, notifying team member when needed. • Providing quality customer service to guest.

02/01-02/03 Disney World Orlando, FL Restaurant Host

• Assisted customers with seating and reservations

• Provided quality customer service to guest..

• Efficient in all shifts including overnight.

• Vendor for stadiums for shows of over 800 customers per viewing.

QUALIFICATION / SKILLS

• Assisted the Bartender at the Adlib Lounge and Bar at The Doubletree Hotel • Work well without supervision.

• Bilingual - Fluent in English/Spanish

• Ability to prioritize and remain focused on the essence of an issue.

• Excellent with customer support services.

• Skilled at learning new concepts quickly while working well under pressure. • Professional Photographer with over 8 years of experience

•

EDUCATION:

New York Bartending school New York, NY

• Hospitality, Beer and Wine Course Certificates

• Bartending and Mixology Certificate

• Alcohol Awareness program and POS Training

May 2011

Bronx Community College

Associates in Applied Science / Media Technology Bronx, NY

• Concentration on Audio and video Production

• Completed Multiples Photography courses

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