RESUME

Personal Particulars

FULL NAME YOGESH GUPTA

ADDRESS ***** * **** **

Phoenix AZ 85024

E-MAIL adqrk7@r.postjobfree.com

Phone Number 480-***-****

Objective

To find a challenging job and work in an organization that helps me gain experience and utilize my analytical skills, and help all-round development.

Academic Qualifications

Examination

College / Institute

University

Percentage / Grade

A-LEVEL(Post graduate diploma in Computer Applications)

DOEACC Centre, Sector 17-B

Chandigarh(India)

DOEACC Society

Grade C

O-LEVEL

DOEACC Centre, Sector 17-B

Chandigarh(India)

DOEACC Society

Grade B

S.S.C.

Dayanand Public school

SHIMLA (Himachal Pradesh).

C.B.S.E.

61.4

H.S.E.

Dayanand Public school

SHIMLA (Himachal Pradesh).

C.B.S.E.

68.5

Working with Ciox health as EMR Processor from January 2019 until today.

Worked as Credentialing Specialist for CTS from September 2021 to February 2022

Worked with Cognizant as Data Processor for Healthcare Department in Billing.(Oct 01, 2018 to April 03, 2019)

Worked as Technical support DSL Officer in Airtel Bharti Televentures company Ltd, Noida from 8th Dec. 05 to 10 Nov 06

Job profile includes:

1.Responsible for handling inbound (DSL) customer query related to Networking and provide/initiate solutions to customers. Diagnose and managing faults through to resolution.

2.Responsible for Customer Satisfaction, Customer Service Operations, Collections & Churn Management and Installation & Fault Repair Activities for the Area of Operations. No Browsing/ Slow Browsing / Shifting/ Migration /Cancellation Status.

Worked as Sr. CCS executive for Yahoo! in IBM Gurgaon from 10th Nov. 2006 to May 2009.

Job profile includes:

1. Responsible to handle technical and non technical queries of customer emails related to Yahoo! Mail.

2. Responsible to report any bug or known issue direct to the client (Had a direct interaction with the Client).

Have also worked for MetLife in billing department for 6 months

Technical Skills

Programming Languages:

Good knowledge of MS Word and Excel

Database Management:

SQL commands and Database Concepts.

MS Access: Designing, handling and utilization RDBMS tools.

Operating System:

Latest

Projects

`O `- LEVEL Project – Hospital Management System

Developed Patient Database Management software for a reputed doctor in Chandigarh. The project was prepared in Fox Pro. This software helps the doctor’s office personnel in keeping track of patient-specific data including case history and appointments`

A `- LEVEL Project – Stock Management System

Developed Inventory Management software for a readymade garment shop. This project was developed using Visual Basic. The database was created using MS Access. This software keeps the track of all the inventory-specific operations including ordering, bill-payment, and sales.

(Also made a project on) Library management system

This Project was developed in VB as front end and Visual Basic 6.0 as back end. The project consists of records of members, books issued, returned, written off, fine due to the member, adding new members, necessary report generation.

Training Undertaken

Subjects Studied:

C, C++, Software Project Management, Software Engineering, Operating systems, Financial accounting, Computer Graphics, Computer Architecture, Data structures through C, Networking, Database management system, Principles of management.

Hobbies:

Surfing Net, Music, Group activities.

Personal Detail

Date of Birth

September 30,79’

Date: Yogesh Gupta

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