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Technical support, customer service, quality control, management

Richmond, KY
April 11, 2022

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Heather Patrick

Richmond, KY *****


Work Experience

Quality Supervisor

MS Companies/Hitachi

September 2015 to April 2018


Bluegrass Plating - Richmond, KY

March 2015 to September 2015


Dairy Queen

January 2014 to July 2014

Front Desk Clerk

Days Inn - Winchester, KY

January 2009 to December 2009

Front desk manager...checked guests in/out of hotel, handled daily cash deposits, scheduled reservations, handled all guest requests, trained new employees Technical Support Representative

EDS/Hewlett-Packard - Winchester, KY

February 2007 to September 2008

Provided Hewlett-Packard Pavillion customers with software and hardware support via telephone and email, guided customers thru various troubleshooting steps, placed orders for replacement hardware, logged details of all calls into company database

Assembly Line Worker

Wintech - Winchester, KY

July 2006 to August 2007


Bluegrass Community and Technical College


George Rogers Clark High School


• Computer (2 years)

• Quality Control (1 year)

• Customer Service Skills (5 years)

• Typing (1 year)

• Call Center (1 year)

• Management (3 years)

• Assembly (2 years)

• Quality assurance

• Supervising experience

• Manufacturing

• Technical Support

• Microsoft Windows

• Help Desk

• Troubleshooting


Work style: Reliability — Highly Proficient

December 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Attention to detail — Expert

December 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Expert

Management & leadership skills: Planning & execution — Highly Proficient December 2021

Planning and managing resources to accomplish organizational goals Full results: Highly Proficient

Customer focus & orientation — Proficient

December 2021

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I am hard working and dependable. I am motivated and quick to learn. I believe I would be a valuable asset to your company.

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