Technical support, customer service, quality control, management
Resume:
Heather Patrick
Richmond, KY *****
************@*****.***
Work Experience
Quality Supervisor
MS Companies/Hitachi
September 2015 to April 2018
Assembler/Production
Bluegrass Plating - Richmond, KY
March 2015 to September 2015
Cashier
Dairy Queen
January 2014 to July 2014
Front Desk Clerk
Days Inn - Winchester, KY
January 2009 to December 2009
Front desk manager...checked guests in/out of hotel, handled daily cash deposits, scheduled reservations, handled all guest requests, trained new employees Technical Support Representative
EDS/Hewlett-Packard - Winchester, KY
February 2007 to September 2008
Provided Hewlett-Packard Pavillion customers with software and hardware support via telephone and email, guided customers thru various troubleshooting steps, placed orders for replacement hardware, logged details of all calls into company database
Assembly Line Worker
Wintech - Winchester, KY
July 2006 to August 2007
Education
Bluegrass Community and Technical College
GED
George Rogers Clark High School
Skills
• Computer (2 years)
• Quality Control (1 year)
• Customer Service Skills (5 years)
• Typing (1 year)
• Call Center (1 year)
• Management (3 years)
• Assembly (2 years)
• Quality assurance
• Supervising experience
• Manufacturing
• Technical Support
• Microsoft Windows
• Help Desk
• Troubleshooting
Assessments
Work style: Reliability — Highly Proficient
December 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Attention to detail — Expert
December 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Expert
Management & leadership skills: Planning & execution — Highly Proficient December 2021
Planning and managing resources to accomplish organizational goals Full results: Highly Proficient
Customer focus & orientation — Proficient
December 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I am hard working and dependable. I am motivated and quick to learn. I believe I would be a valuable asset to your company.
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