Customer Service Representative

Susan Michaelis

*** ******** **, ****, ** *****

*****.*********@***.***

608-***-****

PROFESSIONAL SUMMARY

Dedicated customer service representative who provides excellent customer service through active listening and problem solving.

EMPLOYMENT HISTORY

Food Runner, Red Willow. Yuma, CO

Jan. 2022 – Present

Delivering food orders from the kitchen to customers’ tables rapidly and accurately

Acting as the point of contact between Front of the House and Back of the House staff

Communicating food orders to chefs, paying attention to priorities (e.g. food allergies)

Server/Bartender, Buckhorn Grill and Bar. Necedah, WI

Mar. 2020 – Jan. 2022

* Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

* Take orders from patrons for food or beverages.

* Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.

* Present menus to patrons and answer questions about menu items, making recommendations upon request.

* Explain how various menu items are prepared, describing ingredients and cooking methods.

Quality, Conduent. El PAso, TX

Jul. 2017 – Nov. 2019

-Interpret and implement policies and procedure

-Recommend and monitor corrective and preventive actions

-Assure ongoing quality with compliance

-Enthusiastically participate in job related training

- Work closely with team members to meet or exceed all customer service requirements

Ios Tech Support, Teleperformance. Dallas, TX

Apr. 2016 – Jun. 2017

- Resolved customer issues in a clear, courteous and straightforward manner

- Managed call flow and responded to technical support needs of customers

- Described solutions to customers accurately and persuasively

Ios Tier 2 and Chat Support, Kelly Services. Denver, CO

Jan. 2014 – Apr. 2016

- Remained up to date on the latest technologies and solutions applicable to company products

- Conducted research to address customer concerns

_ Demonstrated professionalism and courtesy with customers at all times

- resolved problems with malfunctioning products

- Reviewed technical documentation and procedures

EDUCATION

West High School, Rockford, IL

GED, General, Jun. 1989

SKILLS

Bartender

Experienced

Waitress

Expert

Customer Service

Experienced

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