Lab Technician Customer Service

MARIO LOPEZ

*** *******; SAN ANTONIO, TEXAS; ****4

210-***-**** ***********@*****.***

PROFESSIONAL SUMMARY: Obtaining employment at American Airlines Inc., as a customer care representative, I answer customer care questions, via in- bound calls, in a timely and professional manner, acquiring “Bogus CSR” recognition on several occasions.

SKILLS:

● Prior call center experience +40wpm

● Computer literate

WORK HISTORY:

LAB TECHNICIAN 04/2014 to 03/2018

MY ECONO’S 39.95 OPTICAL – SAN ANTONIO, TEXAS

● Performed detailed calculations in manufacturing, constructing, and mounting of prescription eyewear; maintaining standards and specifications at 100% accuracy. LAB TECHNICIAN 03/2006 to 06/20015

PARAGON OPTICAL, Inc. – SAN ANTONIO, TEXAS

● Performed detailed calculations in manufacturing, constructing, and mounting of prescription eyewear; maintaining standards and specifications at 100% accuracy. LAB TECHNICIAN– 5/2001 to 3/2006

MY ECONO’S 39.95 OPTICAL – SAN ANTONIO, TEXAS

● Performed detailed calculations in manufacturing, constructing, and mounting of prescription eyewear; maintaining standards and specifications at 100% accuracy. CUSTOMER SERVICE REPRESENTATIVE 2001

AMERICAN AIRLINES, Inc. – SAN ANTONIO, TEXAS

EDUCATION:

MICROCOMPUTER TECHNOLOGY INSTITUTE – HOUSTON, TEXAS DESKTOP PUBLISHING; CERTIFICATE, 1994

MICROCOMPUTER TECHNOLOGY INSTITUTE – HOUSTON, TEXAS BUSINESS OFFICE TECHNOLOGY; CERTIFICATE, 1993

MICROCOMPUTER TECHNOLOGY INSTITUTE – HOUSTON, TEXAS COMPUTER CONFIGURATION TECHNOLOGY; CERTIFICATE, 1993 MEMORIAL HIGH SCHOOL – SAN ANTONIO, TEXAS

GED 1991

REFERENCES: Available upon request

MARIO LOPEZ

403 Belmont; SAN ANTONIO, TEXAS; 78244

210-***-**** ***********@*****.***

April 2022

To Whom It May Concern:

My name is MARIO LOPEZ, I would like to ask for the opportunity to utilize my talents and abilities in becoming an asset to your company. As my resume reflects my past two decades have been in the optical field. Nonetheless, customer service was a daily task for me. My duties consisted on answering and conducting customer searches for prescription eyewear, always considerate of whom ever was on the opposite end of the call. My expertise and professionalism was always at my utmost, 0providing the customers with accurate and expedited answers and information in the nature of their call.

Although previous call center skills was limited to a brief eight months, I feel that more experience will by all means, assist in securing my goals in changing occupations. Please know that because of this conscious decision, my full potential will be given on my part in progressing in my new found field. Your time and consideration towards my resume is greatly appreciated. Thank you.

LOPEZ, MARIO

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