Customer Service Representative

OBJECTIVE

I am looking for a challenging and rewarding position as Customer Service Representative; offering excellent computer skills including, telephone techniques, and courteous public contact skills.

EDUCATION

Associated Degree in Accounting 1995-1998

Tehran-Iran

Associated Degree in Art/Design 1998-2000

Tehran-Iran

Certificate in Business Computer & Office Management 2004-2005

Las Vegas, Nevada

STRENGTHS

Time management skills evidenced through balancing full course load and full-time job

Conflict resolution skills enhanced through dealing with unsatisfied patients

Solution-oriented person; finds and strives to understand common problems encountered at work

Team player

EMPLOYMENT

Administrative Authorization – Assuta Family Medical Group 2013-PRESENT

In charge of lupron and BCG injections in the Urology department

Process Prior Authorizations for specialty medication

Assessing patient reports and processing authorization

Customer service

Update patient files

Schedule appointments for patients

Administrative Authorization – Gold Medical Clinic 2009-2013

Customer service

Submit medical claim forms and filing

Update patient files

Schedule medical tests for patients, and arrange for hospital admissions

Filing

Assessing patient reports and processing authorization

Table Game Dealer – Barbary Coast & South point Hotel & Casino 2005-2009

Customer Service, Game protection

Cash management

Cashier - Rio Hotel & Casino (Gift Shop) 2003-2005

Performed cash management and customer service

Sales representative

Cashier and Office Clerk - Glendale Fine Bakery 2001-2003

Handling Currency and Credit Card Sales

Customer Service

Training new employees

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