IT Support Technician
Resume:
MICHAEL R. WIESE
Oconomowoc, WI 53066
******@*****.***
Objective
To be part of a team of IT professionals committed to deliver the highest level of service and product that our clients expect. I have over 15 years of experience with Active Directory, Exchange, Microsoft Server OS (Windows Server NT to Windows Server 2016), Microsoft Desktop OS (Windows 7, Windows 8.1 and Windows 10) and the associated applications.
Qualifications
Primary lead for Microsoft hardware and software implementations including all associated applications and upgrades. This includes planning, scheduling and impact analysis to minimize business continuity disruption.
Strong background in system monitoring and troubleshooting, both on server and desktop platforms.
Provide documentation for all processes and procedures related to distribution and implementation of software and hardware.
Extensive experience supporting training initiatives with direct communication with training instructors and managers to implement the best solution.
Ivanti (formerly LANDesk) Management and Security Suite administration, including Windows image deployment, software deployment and Windows security updates.
Microsoft Windows Server 2003/2008/2012/2016 implementation from ground up, both on virtual and physical platforms.
Microsoft Windows 7/Windows 8.1/Windows 10 workstation installation, configuration and troubleshooting, both from ground up and image deployment.
Microsoft 2003/2008/2012 Active Directory and Group Policy management.
Knowledgeable in Microsoft network environments including TCPIP, DHCP and DNS.
Microsoft Exchange 2010 administration.
Microsoft WSUS installation, configuration and management.
Microsoft Hyper-V/Microsoft Virtual Server administration including migration from hardware based servers to virtual servers and Microsoft virtual server conversions to VMware.
Troubleshooting issues with virtual environments including local site to customer site issues.
Design and development of PC imaging standards using Symantec Ghost and Ivanti Management Suite.
Data Center environments to maintain 24/7 uptime including security, HVAC, PDU and physical facility requirements.
Extensive hardware experience with Dell, HP, Microsoft and Lenovo computers, both desktop and laptop platforms.
Extensive hardware experience with Dell and HP server platforms.
Remote management tool implementation and use: Microsoft Remote Desktop Connection, Microsoft SCCM, VNC, PC Anywhere and like products.
Troubleshooting customer access issues with VPN clients and remote connectivity.
Trend Micro Antivirus installation, configuration and administration for servers and workstations across an enterprise environment.
Sophos Antivirus endpoint management.
Symantec Endpoint Protection installation and management.
Symantec Backup Exec implementation and management.
VMWare implementation for conversion from Microsoft Hyper-V clients to VMWare clients.
Honeywell ProWatch Security systems including design and implementation of facility security infrastructure, badging systems, cameras and perimeter protection. Interaction with HR to determine best practice for corporate policies regarding facility security.
Installation, administration and troubleshooting of PolyCom video conference systems.
Extensive work with project teams and customers to determine hardware/software requirements to meet customer expectations. This would include complex solutions to automated warehousing systems requiring servers/workstations and network requirements.
Continuing Education
Microsoft Certified Systems Engineer Program – (WCTC)
Cisco Networks – (WCTC)
Fundamentals of Support – (WCTC)
IT Essentials - (WCTC)
Professional Experience
Full Time Desktop LAN Technician – Quarles and Brady Law Firm
October 2019 – September 2021
Supported “Work from Home” implementation and ongoing issues associated with this environment.
Deployment of Dell desktop PCs and Microsoft Surface laptop PCs using SCCM (500 clients).
Deploy software updates through SCCM Software Center.
Manage and troubleshoot almost 200 HP Printers.
Deploy Cisco desktop phones.
Configure personal phones for email access.
Work with helpdesk based in Chicago to troubleshoot technical issues.
Contract Desktop LAN Technician – Quarles and Brady Law Firm
June 2018 – October 2019
Dell desktop PCs and Microsoft Surface laptop PCs using SCCM (500 clients).
Deploy software updates through SCCM Software Center.
Manage and troubleshoot almost 200 HP Printers.
Deploy Cisco desktop phones.
Configure personal phones for email access.
Work with helpdesk based in Chicago to troubleshoot technical issues.
Contract Desktop System Administrator – State of Wisconsin DWD January 2018 – April 2018
Rework GPO configurations for Active Directory migration. Test GPO configurations in new Active Directory.
Deploy software updates utilizing Ivanti Management Suites. Work with end user community to verify updates.
Contract Desktop System Administrator - Bethesda Lutheran Services
March 2016 – October 2017
Develop and implement desktop/laptop deployment strategy.
Develop and implement software distribution capabilities.
Develop Windows update strategy utilizing Ivanti (LANDesk) Management utilities to replace Microsoft WSUS.
2nd tier support for help desk technicians to assist with proper troubleshooting of computer problems and present solutions to these problems.
Provide technical support for 1200+ computers.
Provide documentation for implementation of hardware and software solutions.
Deployment of over 250 training computers and 300+ replacement computers.
Contract Systems Administrator – Velvac Corporation
2015
Managed local IT infrastructure including all computers, printers, network, phone system and help desk.
Managed Microsoft Active Directory and Microsoft virtual server environment.
Responsible for administration of Microsoft Exchange 2010 server environment.
Support for all software including Microsoft Office 2010/2013.
Dematic Corporation (Formerly HK Systems)
Systems Administrator New Berlin, WI
Sep 2010 – Apr 2014
Worked with key team members from both Dematic and HK Systems to integrate IT functions from both companies as well as migrate HK Systems computer/user infrastructure into the Dematic network environment. This included over 800 computers/users at 4 main sites along with over 50 virtual servers.
Managed local IT infrastructure including computers, printers, network communications, telephone system and local help desk. Also supported customer support environment that included over 50 virtual server environments as well as over 130 virtual PC environments.
Experience with VMWare implementation to accommodate Microsoft Hyper-V to VMWare transition. Transferred over 130 Microsoft Hyper-V virtual environments to VMWare
Lead implementation plan of PC workstation migration from Windows XP to Windows 7.
Support MS Lync installation and implementation.
Senior Systems Administrator June 2005 – Sep 2010
Experience with Microsoft Server builds for both customers and infrastructure solutions. This includes standalone hardware as well as virtual environments. Experience with adding database applications including Oracle and SQL database applications. Also experienced with installing HK Systems customized applications for customer deliverable solutions. I have built over 200 servers (virtual and physical) for infrastructure support as well as more than 200 servers for customer deliverable solutions.
Lead position coordinating all Microsoft related technology and support for the corporate office and four field offices. This included Active Directory, Group Policy, DHCP and DNS. Implemented and managed MS WSUS and Trend Micro Antivirus for servers and PCs across entire enterprise.
Coordination of Microsoft physical and virtual environment of over 200 servers and over 800 PCs.
Maintained Microsoft virtual environments including Hyper-V (200+ servers) and MS Virtual Server (120+ clients).
Strategic lead with design/build of MS domain upgrade and management.
Lead migration from UNIX mail system to Microsoft Exchange 2003. Lead team member of project to set up Microsoft Exchange server environment, upgrade MS Office workstation on 800+ computers, migrate data from UNIX mail environment to MS Outlook and provide training to end users on the new MS mail environment.
Developed PC imaging standards for the entire corporation.
Managed help desk environment. This included oversight of help desk functionality, day to day supervision of tasks and follow up with overdue tasks.
Installation/support of MS OCS across entire enterprise.
Systems Administrator 1998 - 2005
Project Engineer 1995 –1998
Design Engineer 1990 –1995
EDUCATION Mathematics
University of Wisconsin - Milwaukee, WI
References available upon request.
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