Customer Service Analyst
Resume:
Debra Ellis
Associate Transportation
Hutto, TX *8634
************@*****.***
Industrious and knowledgeable transportation expert with Xata equipment and load maximization. Extensive experience with various distribution and transportation technology systems. Customer- focused and performance driven, repeatedly recognized for exemplary performance. Effective communicator, leader by example.
Work Experience
Associate Transportation
Penske Logistic / Cardinal Healthcare - Ontario, CA 2008 to April 2013
23 Years' experience in Transportation
* Responsible for maintaining all aspects of Xata, on board logging systems and ensuring compliance with DOT Regulations, log auditing and driver's qualification files
* Interact directly with customers and Customer Service team members to assist with trouble shooting and problem solving.
* Assisting with dispatching Driver, Backhaul and Pickups
* Coordinates Random Drug Testing
* Payroll for all employee in the department
* Assist and supervise the training of drivers on the "Xata On Board Navigation Computer System" In different regions
Bentley Laboratory, American Healthcare, Baxter Healthcare, Allegiance Healthcare, Cardinal Health
- 31 Years Promoted throughout career to position of increasing responsibility during a multitude of organizational changes.
Transportation Analyst
Cardinal Healthcare - Ontario, CA
1990 to May 2008
Transportation Analysis
* Oversees the department compliance with Federal Regulation.
* Maintain Driver's Qualification Files and Vehicle Registration Files
* Coordinates Random Drug Testing
Lead in Manufacturing
Bentley Laboratory - Irvine, CA
1977 to 1989
Promoted to positions of increasing responsibility in the manufacturing plant, including Reading Blue prints /Line Set Up, Team Lead
Additional Information
COMPUTER SKILLS
Microsoft Office, Excel, Aims, Outlook, Copier & Fax machine SPECIAL RECOGNITION
2005 Chairman's Award Recipient- Received national recognition in 2005 by being nominated for receiving Cardinal Health's Chairman Award for consistent performance above and beyond standard job requirements.
Letters of Commendation from Customer Service Department on willingness to go the extra mile to service the customer.
INTEREST OF DRIVERS
Organized Banquet for Safety Awards, Driver's Appreciation Week, Pot Luck's, Gift Bags for the Holidays
DEBRA J. Ellis
150 Klattenhoff Lane #1204
Hutto, Texas 78634
1 • 951-***-****
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