Center Representative Customer Service

Education

Mississippi Valley State University Itta Bena, MS

Bachelor of Science in Criminal Justice May 2021

GPA: 3.8/4.0

Coahoma Community College Clarksdale, MS

Associate of Art in Criminal Justice May 2020

GPA: 3.2/4.0

Relevant Coursework

Corrections

Court System and Practices

Criminology

Forensic Science

Juvenile Justice Systems and Practices

Law Enforcement

Police Administrations

Psychology

Sociology

Marriage and Family

Interviewing Techniques

Issues to Div. and Social Justice

Honors

Presidential Scholar, Mississippi Valley State University Spring 2020

Honors Scholar, Mississippi Valley State University Fall 2020

Internship Experience

Coahoma Community College Clarksdale, MS

Dispatcher (Intern) January-February 2021

●Recorded tags for students living on campus to ensure safety of students and staff

●Received training to correctly utilize the dispatch radio and associated codes

●Communicated with officers to learn about the campus community and safety measurements taken to secure the campus

Experience

People Shores Clarksdale, MS

Business Process Associate (Agent/Team Lead) October 2020-Present

●Communicates with parents, teachers, and technical support team to assist with preparing devices, such as IPads, for student use during upcoming school year

●Follows company issues work flow chart to effectively provide device troubleshooting assistance

●Utilizes company database to document parent interactions and recommended solutions

●Conducts follow up phone calls to inform parents of product repair status

●Utilizes excellent customer service skills to serve as a call center representative for the Department of Education in New York City

MVSU, Department of English and Foreign Language Itta Bena, MS

Teacher Assistant (Work Study) January-April 2020

●Responsible for providing administrative support, such as making copies and filing for assigned professor

●Organized and documented professor’s daily work schedule to ensure attendance to meetings

Community Service

Aaron E. Henry Summer Program, Clarksdale, MS 2016-2018

References

Available upon request

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