Customer Service Assistant Manager
Resume:
Cody Shipp
Houston, TX 77082
*************@*****.***
OBJECTIVE
To obtain a position where I can utilize my exceptional communication skills, physical strength and problem-solving knowledge. Ability to learn quickly and can prioritize tasks within a team.
EMPLOYMENT HISTORY
Assistant Manager September 2020 – March 2022
Discount Awards, Houston, TX
Prepared work pieces for etching or engraving by cutting, sanding, cleaning and polishing.
Created an atmosphere of ongoing exceptional customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Supervised and evaluated staff, enabling them to improve skills and achieve daily projects.
Maintained optimal stock levels to ensure timely availability of products.
Examined merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Communicated online, over the phone, and in-person with customers thoroughly before production, created mockups for customers for their approval.
Key Holder/Mobile Expert June 2014 – July 2020
T-Mobile USA Inc., Houston, TX
Fulfilled all supervisory duties during Store Managers leave of absence, including managing customer needs and delegating tasks to employees for optimal coverage.
Assisted Team to rank in the Top 10 Nation within our monthly sales performance metrics.
Exceeded monthly revenue goals through acquiring new customer accounts, maximizing existing customers’ accounts to identify revenue opportunities.
Opened and closed the store independently, including but not limited to cash handling, inventory count and deposits as governed by operations control standards.
Assisted customers with service activations, changes and bill payments, responding to billing inquire equipment replacements, selling accessories and processing price plan changes and upgrades.
Built customers confidence by making their experience comfortable, simple and by resolving their issues.
SKILLS
Leadership & Team Building
Client relationship management
Problem-Solving
Communication
Adaptability
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