Customer Service Representative

Address: ***** *** ***, ****** ******, Canada Phone number: 236-***-****

Email address: ************@*****.*** Web: https://www.linkedin.com/in/veerpal-kaur-5899a7174/ Veerpal Kaur

PROFILE

Responsible and ambitious person with excellent time management skills, Seeking to apply my customer service abilities and accounting skills. Possess extensive communication and multitasking skills, and ability to perform well in a team environment.

EDUCATION Kwantlen Polytechnic University

01/2018 – 09/2020 SURREY, CANADA

Accounting Diploma

Sacred Heart School

04/2005 – 05/2017 MOGA, INDIA

Received appreciation and achievement awards in Grade 12. High School Diploma

WORK

EXPERIENCE

Lifelabs

09/2021 – present RICHMOND, CANADA

Welcomes customers upon arrival making them feel safe Reviews all necessary paperwork is complete and accurate and engages customer privately to verify information

Ensures a safe, comfortable, efficient and personalized experience with specimen collection

Prepares specimens and packages accurately for transport as per the protocols Keeps work area well organized and maintains a professional work environment

Print, scan required documents and update necessary as appropriate Represents LifeLabs in a professional and positive manner Performs other duties as required

Collection Assistant/ Registration Clerk

Dollarama

05/2021 – 10/2021 SURREY, CANADA

Stocking Merchandise.

Processing cash transactions.

Providing quality customer service.

Self checkout attendant.

Part-timer Associate

Canadian Tire Corporation

03/2019 – 02/2021 SURREY, CANADA

Cash and customer service representative for almost two-years. Responding to and handling customer inquiries.

Processing customer transaction and returns in a timely fashion. Maintaining and organizing paperwork.

Experience working on Point of sale software.

Provided training to co-workers.

Answering and forwarding incoming lines.

Greeting visitors and directed to appropriate departments. Knowledge of home and hardware products.

Cash and Customer Service Representative

WORK

EXPERIENCE

CLS Catering Service Ltd.

01/2018 – 05/2018 RICHMOND, CANADA

Assembled goods on production line.

Organize goods/food.

Packing goods.

Food Producer

SKILLS

Microsoft Office Sage 50

QuickBooks Invoicing

and Payroll

Point of Sale (POS) Windows

– TECHNICAL SKILLS

English Punajbi Hindi

Urdu French Filipino

spanish

– LANGUAGES

AWARDS Sacred Heart School

01/2017

Awarded for scoring highest grades

Academic Performance Award

Sacred Heart School

11/2014

Awarded for achieving rank in various school level sports activities Annual Sports

Sacred Heart School

11/2013

Awarded for winning Quiz contest

GK Quiz Competition

STRENGTHS Responsible Focused Critical thinking Communicating Analytical and Problem Solving Learning Agility Goal Oriented Teamwork Collaborating effectively Adaptable Management VOLUNTEERING Raj Framing Ltd.

03/2021 – 06/2021 SURREY, CANADA

Handled incoming and outgoing calls

Handled paper work

Prepared invoices (QuickBooks)

Accepted payments from customers

Updated customer records

Invoicing Clerk

VOLUNTEERING Patiala Clinic

06/2017 – 08/2017 PUNJAB, INDIA

Greeted visitors and managed patients

Handled inbound and outbound calls

Scheduled appointments for patients (used Google Calendar) Kept front area clean and sanitized

Front Desk (Summer Job)

Sacred Heart School

04/2015 – 02/2017 MOGA, INDIA

Collected and managed funds for Annual welfare event Finance Executive

Smile Foundation

MOGA, INDIA

Provided clothes and school kits for under-privileged children Volunteer

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