Customer Service Representative
Resume:
Mariela Zavala
Houston, TX *****
*******.*******@*****.***
Skills
Organized and dependable with years of customer service,Experience with mutli-tasking, problem solving and communicating effectively when working with a diverse group of customers. Solid team player with upbeat, positive attitude. Motivated to maintain customer satisfaction and contribute to company success. Experience
October 2021 - PRESENT
Harris county toll road authority - Customer service representative Help the customers handle Violation Enforcement and EZ TAG program inquiries. Helps create EZ TAG accounts, payment plans and handles problems and/or customer complaints. Handles heavy phone or e-mail . Processes toll violations into the system, generates receipts for customer payments, receives and updates invoices, handles inquiries regarding invoices. Performs general office duties.
August 2018- October 2021
Little bo-peep childcare center- Assistant director Assisted daycare owner in caring for approximately 100 children on daily basis and managed child check-ins and check-outs. Documented the daily activities, attendance and other information for every child to update facility records and parent review. Planned activities based on the ages and skill levels of children to advance knowledge of core subjects. Screened or answered email messages to support consistent and timely communication. Answered phones, greeted parents, and answered questions. Also help with the enrollment of children. Education
June 2015 -
Eastwood Academy High School- High school diploma
Language
Bilingual in spanish
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